Stephanie Ramirez
Bartow,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Hertz Rent-A-Car
10.2020 - Current
- Managed large groups of employees, gave daily directions through team huddles, and assisted in increasing productivity with accountability tools
- Trained hourly agents towards better sales numbers, trained managers towards promotions to grow their career
- Handled large business accounts at the local branch level and handled volume of over 1,000 reservations/returns in single days at airport level
Coordinator
Conlan Tire
10.2019 - 08.2020
- Traveled to other locations in Florida to get new stores running within compliance, and trained new Coordinators at those locations
- Processed invoices from vendors and customers, processed registration for company vehicles, and completed all billing for Mulberry location
- Coordinated with large accounts such as Publix and UPS to ensure proper procedure was followed for all tire orders.
Operations Lead
Kohls
09.2017 - 10.2019
- Guided team of 5-7 associates towards goals daily, understood the strengths and weaknesses of each associate to better productivity and proper delegation of tasks
- Compiled new techniques and concepts for quicker efficiency and presented new ideas to direct superiors as well as store manager
- Trained co-workers, superiors, and store manager on new corporate policies, which included a training booklet with steps and common problem resolutions.
Lead Member / Head Cake Decorator
Cold Stone Creamery
04.2015 - 01.2018
- Collaborated with team members to ensure customer satisfaction through accurate order-taking and attention to detail in fulfilling customer requests
- Acted as manager when store manager was unavailable; directed team towards ensuring all customers were satisfied
- Followed established safety and hygiene protocols in accordance with food safety standards.
Education
Bachelor of Science in Psychology -
Florida Southern College
Lakeland, FL05.2019
Bachelor of Arts in Spanish -
Florida Southern College
Lakeland, FL05.2019
Skills
- Train new employees after the recruitment process
- Keep confidentiality with sensitive information given by employees and management
- Time management during projects, under stress, and average day-to-day tasks
- Teamwork and conflict management between employees
- Conflict resolution
- Conduct Interviews
- Attention to detail
- Creating sales goals
Research
Florida Southern College, Lakeland, FL, Effects of makeup application on job hiring decisions and employer attributions, Spring, 2019
Timeline
Senior Operations Manager
Hertz Rent-A-Car
10.2020 - Current
Coordinator
Conlan Tire
10.2019 - 08.2020
Operations Lead
Kohls
09.2017 - 10.2019
Lead Member / Head Cake Decorator
Cold Stone Creamery
04.2015 - 01.2018
Bachelor of Science in Psychology -
Florida Southern College
Bachelor of Arts in Spanish -
Florida Southern College
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