Stephanie Ramirez
Mesquite,TX
Summary
Dynamic Assistant Manager at Foot Locker, excelling in customer relations and retail operations. Enhanced customer satisfaction and store performance through effective team leadership and problem resolution skills. Achieved notable improvements in financial accuracy and customer service, driving repeat business and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Foot Locker
07.2020 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06.2020
Basics - Business Management Analyst
Eastfield College
Mesquite, TXSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Retail Operations
- Sales Strategies
- Recruiting and interviewing
- Customer Relationship Management
- Google Drive
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Hiring and Training
- Documentation And Reporting
- Employee Coaching and Mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Foot Locker
07.2020 - 10.2023
High School Diploma -
Mesquite High School
Basics - Business Management Analyst
Eastfield College
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