Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ramirez

Corpus Christi,TX

Summary

Dedicated & customer-focused pr Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
Corpus Christi, TX
10.2020 - Current
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers with inquiries using company-specific software and tools.
  • Resolved customer complaints efficiently while maintaining a positive attitude.
  • Handled high-volume calls while ensuring quality service and adherence to policies.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

Foy H Moody High School
Corpus Christi, TX
06-2013

Skills

  • Customer service
  • Payment processing
  • Quality assurance
  • Active listening
  • Order tracking
  • CRM software
  • Product knowledge
  • Time management
  • Multi-task management
  • High-energy attitude

Timeline

Customer Service Representative

Alorica
10.2020 - Current

High School Diploma -

Foy H Moody High School

Similar Profiles

CREATE PROFILE