Stephanie Ramos
Rochester Ny,NY
Summary
Dynamic Sickle Cell Disease Speaker and Medical Advocate, enhancing patient care through exceptional communication and patient advocacy skills. Leveraged public speaking to educate and inspire, achieving significant audience engagement. Expert in chronic disease management and HIPAA compliance, demonstrating adaptability and a positive attitude in high-stress situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sickle Cell Diseases Healthcare Navigator
Sickle Cell Medical Advocate
11.2024 - Current
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- help patients with any needs or concerns pertaining to their health care
- I become a support person for these patients
- I help with communication between patient and medical staff for the benefit of the patient.
Sickle Cell Disease Speaker
Self-employeed
01.2020 - Current
- Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
- Received consistently positive feedback from event attendees, leading to numerous invitations for future engagements.
- Expanded professional network through active participation in industry conferences, workshops, and seminars.
- Maximized impact of message delivery by employing persuasive communication strategies tailored to specific audiences demographics.
- Earned recognition as a sought-after speaker due to consistently delivering compelling presentations that resonated with audiences.
- Increased audience interaction by utilizing social media platforms before, during, and after events for real-time engagement.
- Fostered an inclusive environment during presentations by addressing diverse perspectives and promoting open dialogue among participants.
- Demonstrated expertise in subject matter through staying current on industry developments and maintaining strong relationships with fellow professionals in the field.
- Developed customized speeches for various clients, showcasing adaptability in addressing unique needs and concerns.
- Provided mentorship to emerging speakers, sharing expertise and guidance to help them develop their skills.
- Leveraged personal stories and experiences to establish connection with audience and enhance relatability of presentations.
- Fostered positive learning environment, enabling participants to feel comfortable and engaged during sessions.
- Engaged with audience members post-presentation to gather feedback and make improvements for future engagements.
- Presented information regarding [Subject] to groups of [Number] people.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
Community Health Worker
Sickle Cell Advocates of Rochester
01.2019 - Current
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Targeted specific community groups with wellness and disease management information.
- Developed and maintained relationships with community partners to build program scope.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Created and distributed health-related education materials to improve program awareness.
- Delivered culturally sensitive health education, addressing barriers to healthcare access and promoting inclusivity in health initiatives.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
- Collaborated with local organizations to expand health services and resources.
Outpatient Access Specialist
University of Rochester
09.2018 - 01.2020
- Enabled seamless transitions between appointments by effectively managing patient flow within the outpatient facility.
- Resolved any billing discrepancies or issues, liaising with insurance companies as needed to ensure accurate invoicing.
- Promoted a welcoming atmosphere for all patients, addressing concerns or questions with empathy and understanding.
- Supported efficient clinic operations by assisting nursing staff in preparing examination rooms for patient visits.
- Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
- Enhanced patient satisfaction by efficiently scheduling and confirming appointments for outpatient services.
- Managed inventory of office supplies, ensuring availability of necessary materials for daily operations without interruption.
- Facilitated timely access to care by identifying available appointment slots and coordinating schedules among multiple healthcare providers.
- Coordinated transportation arrangements for patients when necessary, collaborating with external providers to guarantee punctual arrivals at appointments.
- Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
- Ensured smooth operation of front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
- Streamlined registration processes for better patient experience and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Certificate - Social Work
University of Buffalo
Buffalo Ny07-2023
Certificate - Community Health Work
Community Health Work
National Community Health Worker Training Program01-2022
Certificate - Medical Office Technology Assistant
Monroe Community College
Rochester, NY05-2017
High School Diploma -
East High School
Rocheseter Ny06-2008
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Computer skills
- Conflict resolution
- MS office
- Multi-media communication
- Data entry
- Medical terminology
- Positive attitude
- Office administration
- Insurance verification
- Managing patient records
- Appointment management
- Phone and email etiquette
- Appointment coordination
- Patient care
- Team leadership
- Patient registration
- Medical office software
- Patient relations
- Front desk management
- Hospitality and accommodation
- Co-pay collection
- Public speaking
- Large group presentations
- Story-telling
- Digital communications
- Patient advising
- Friendly and outgoing
- Calm and effective under pressure
- Communicating to patients and families
- Building rapport and credibility
- Patient intake
- Microsoft office proficiency
- Healthcare advocacy
- CPR and first aid
- HIPAA guidelines
Certification
sickle cell disease healthcare navigator by
- sickle cell diseases healthcare navigator [sickle cell medical advocate] [11/2024]
- community health worker [sickle cell disease associates of America inc. [1/2022
- community health worker specializing in sickle cell diseases [hemoglobinopathies national coordinating center] [6/2022
Languages
English
Spanish
Limited Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Mindfulness Practices
- Reading
- Volunteer Work
- Music
- Personal Development and Self-Improvement
- art
- documentary
Timeline
Sickle Cell Diseases Healthcare Navigator
Sickle Cell Medical Advocate
11.2024 - Current
Sickle Cell Disease Speaker
Self-employeed
01.2020 - Current
Community Health Worker
Sickle Cell Advocates of Rochester
01.2019 - Current
Outpatient Access Specialist
University of Rochester
09.2018 - 01.2020
sickle cell disease healthcare navigator by
- sickle cell diseases healthcare navigator [sickle cell medical advocate] [11/2024]
- community health worker [sickle cell disease associates of America inc. [1/2022
- community health worker specializing in sickle cell diseases [hemoglobinopathies national coordinating center] [6/2022
Certificate - Social Work
University of Buffalo
Certificate - Community Health Work
Community Health Work
Certificate - Medical Office Technology Assistant
Monroe Community College
High School Diploma -
East High School
Similar Profiles
Acha Lum Tebo SinorineAcha Lum Tebo Sinorine
Community Health Nurse at Sickle Cell International FoundationCommunity Health Nurse at Sickle Cell International Foundation
Teonna WoolfordTeonna Woolford
Founder and CEO at Sickle Cell Reproductive Health Education DirectiveFounder and CEO at Sickle Cell Reproductive Health Education Directive
Maia GarrisonMaia Garrison
Digital Marketing Specialist/Content Creator at Sickle Cell 101 (Non-profit Organization)Digital Marketing Specialist/Content Creator at Sickle Cell 101 (Non-profit Organization)