Stephanie Ramos

• Provides leadership to the clerical staff while being a resource for clinical staff
• Oversees and ensures clerical workflows are used and helps troubleshoot any issues
• Assists Practice Manager in organizing, building, and maintaining Provider Schedules
• Creates encounters for Home Health Certifications
• Completes STAT Referrals for all providers and monitors all other referrals are being completed in a timely manner - correcting if necessary
• Creates insurance referrals for STAT referrals placed
• Reconciles daily deposits and logs past due balances collected
• Assists in hiring process alongside practice manager as well as train new clerical employees
• Helps resolve billing errors by working with providers to ensure proper coding and documentation was placed
• Works with providers to correct missing charges and mismatch encounters
• Orders all office supplies and kept check on inventory levels
• Attends trainings and meetings to ensure all updated policies and procedures are being followed and implemented
• Acts as a point of contact in Practice Managers absence
• Holds one on one meetings with clerical staff monthly
• Solves administrative errors and patient complaints in a timely manner
• Assists Practice Manager in meeting with Providers monthly
• Builds Monthly schedules for both clinical and clerical employees ensuring proper coverage for the office

Assists Regional Integrated Behavioral Health Manager in administrative tasks such as;

• Creating schedules for new Providers within Soarian and Rev Cycle
• Blocking schedules as necessary along with ensuring appointments are scheduled correctly
• Ensuring No-Show Visits are accounted for on providers schedule
• Communicating with Practice Admins on the east and west to ensure integration and workflows are working efficiently, and creating solutions to any problems/issues
• Approving time cards for all BHC Providers within UKG and API

• Provided leadership to the clerical staff while being a resource for clinical staff
• Oversaw and ensured clerical workflows are used and helps troubleshoot any issues
• Ran LEAN driven Huddles for practice
• Assisted Practice Manager in organizing, building, and maintaining Provider Schedules
• Created encounters for Home Health Certifications
• Completed STAT Referrals for all providers and monitored all other referrals are being completed in a timely manner - correcting if necessary
• Reconciled daily deposits and logs past due balances collected
• Assisted in hiring process alongside practice manager as well as train new clerical employees
• Helped resolve billing errors
• Ensured documents returned from central scanning are processed and fixed in a timely manner to ensure patients chart is current
• Worked with providers to correct missing charges and mismatch encounters
• Placed orders to ensure office maintains proper inventory
• Fixed pre-registration errors to ensure patients are scheduled appropriately
• Attended trainings and meetings to ensure all updated policies and procedures are being followed and implemented
• Acted as a point of contact in Practice Managers absence
• Held one on one meetings with clerical staff monthly
• Solved administrative errors and patient complaints in a timely manner
• Assisted Practice Manager in meeting with Providers monthly
• Built Monthly schedules for both clinical and clerical employees ensuring proper coverage for the office

• Schedules/Reschedules appointments using Soarian Financials
• Registers and verifies accuracy of patient information at front desk
• Collects copays and past due balances via Rectangle
• Reconciles money daily
• Cross trained to work at front desk or Answer patient calls in the Pods
• Obtains and coordinates record retrieval for new and established patients
• Answers phones and assists with taking information and properly assisting the caller
• Processing and distributing daily faxes and medical records
• Confirms patient appointments via Televox and Tonic
• Scans patient documents into PA Capture
• Team player and Motivator

• Created website
• Manages social media
• Fulfills orders (packaging and shipping out)
• Manages and updates Quickbooks
• Files both state and federal taxes
• Builds clientele relationships with excellent customer service
• Creates relationships with wholesalers and handles placing orders
• Organizes and photographs products for website
• Holds social media and in person LIVE sale events
• Photography

• Clients first point of contact
• Handle emailing and scheduling of sessions
• Address any concerns or questions from clients and answer in a timely manner
• Help manage social media group
• Photograph sessions and events
• Import and export images using Lightroom
• Edit images in Photoshop and Portrait Pro
• Create Invoices via Quickbooks

• DI Reports
• Checking DI numbers and making sure AER number is listed, if not add.
• Stuffing mail to go out to Health Practitioners or consumers requesting Information
• For Filing Only
• Stamp with date received
• Look up information in access to get both DI and AER numbers
• Initial adverse events or follow ups
• Prepare for filing
• Basic filing of client folders

• Pre-archive checked Reports and Legacy Revisions: Quality Checked Report for any typographical, outline, or setup errors
• Checked Electronic Bookmarks/Hyperlinks, Communicated with Authors and Document Publishing Group with any changes or errors that needed to be made according to the companies policies and procedures.
• Archived Reports: Safety Reports, Non Clinical Reports, Legacy Revisions
• RMS (Records manager System) Worked for responsible API's, Pre checked documents in IDEA for SUB, Created 'boxes'/'folders' in the system with assigned numbers generated by the system.
• Supported Senior Archivist to help complete projects in a timely manner

• Assisted with various types of FDA submissions (IND and NDA) paper and hybrid
• Proof read submissions for compliance with FDA/ICH Guidelines
• Assisted Coordinators in following an orderly timeline to arrange for completion date, set by FDA
• Scanned Documents
• Created Airbills using FedEx account
• Created Tabs for submissions
• Compiled submissions
• Prepared submissions for packaging
• Training Received: IDEA for Controlled Documents 'Viewer Training', IDEA for Sub 'Readers', 'Reviewers via the webtop client', 'Signatories', 'General Authoring', 'Clinical Trial Master File Authoring', Desktop Client Authoring for Drug Regulatory Affairs, 'Medicine/DRA Getting Started Kit'