STEPHANIE RAMOS

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Transfer calls from clients, providers and carriers to the assigned case professional
• Make callbacks on missed calls, leave voice messages, sent texts, and emails if unable to reach client
• Take detailed messages collecting all necessary information for potential clients, intakes and referrals
• Draft and submit daily reports with statistics, notes and summary of daily call activity.
• Handle documents received in office, make copies if needed and fax/scan them to appropriate personnel
• Make sure office supplies are replenished at all times
• Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
• Worked with litigation management software systems.
• Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
• Created monthly reports for management review, allowing them to make informed decisions on resource allocation and personnel performance.

- Conducted comprehensive assessments of clients’ needs, backgrounds, and circumstances to effectively identify the most suitable services and strategies for their unique situations.

- Managed all administrative duties of the intake process, including meticulous handling of paperwork and efficient scheduling of appointments, ensuring a seamless experience for clients.

- Engaged proactively with potential clients who reach out with legal inquiries, skillfully gathering essential case information and directing them to the appropriate legal team for optimal support.

- Corresponded with doctors' offices, networks, and partners regarding potential leads and followed up with calls and emails until a decision was made to accept or turn down a case.

• Obtained client information by answering telephone calls, interviewing clients and verifying information received
• Determined client eligibility by comparing client information to requirements
• Entered client information and confirmed pricing in accordance with established policies
• Maintained payroll information by collecting, calculating and entering data
• Updated records by changing exemptions, deductions and department division transfers
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

• Coordinated office activities and operations to secure efficiency and compliance to company policies
• Managed agendas for upper management
• Supported budgeting and implemented bookkeeping procedures
• Managed phone calls and correspondence such as emails, letters and packages
• Tracked stocks of office supplies and placed orders when necessary
• Estimated price of customers valuables
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Maintained a good working relationship with individual retailers
• Provided an interactive guest experience through use of suggestive sales techniques and product demonstrations
• Processed merchandise sales and returns using a cash register
• Wrapped and bagged merchandise, handled cash, credit card transactions, travelers checks and discounts
• Stocked and received merchandise and supplies
• Maintained sales floor and carts appearance by cleaning floor surface, dusting counters and displays
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.