Stephanie Ramos
Liverpool
Summary
Diligent and professional Investigator with over 19 years of experience in field investigations, dedicated to protecting the vulnerable population. With a strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internal Investigator 1
NYS Justice Center for the Protection of People With Special Needs
02.2023 - Current
- Conduct investigations into allegations of abuse and neglect for individuals special needs, against staff member's that are caring for them.
- Completed state-level training on abuse prevention, investigative response and forensic interviewing, with emphasis on determining any serious or protracted impairment to the service recipients.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Interviewed and interrogated suspects.
- Conducted interviews with witnesses and clients.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Maintain a professional tone.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Carefully documented statements, observations, and evidentiary materials.
- Completed comprehensive reports that accurately detailed investigation findings in accordance with state policy and internal protocols.
- Collaborated with law enforcement, other state agencies, healthcare and treatment teams on investigations leading to successful case outcomes.
- Applying knowledge of agency policies, regulations, and adhering to legal and ethical standards to ensure accuracy and integrity of a case.
Caseworker
Onondaga County Department of Children and Family Services
04.2006 - 02.2023
- Investigate allegations of child abuse/neglect called into the NYS Central Registry.
- Maintain written records and case narratives, review case history records and prepare final reports.
- Review case record and secure information from the client, the family and collaterals such as family members, medical, mental health and drug treatment professionals, school, law enforcement and other agencies to use in formulating a plan of treatment.
- Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
- Conducted home visits to assess living environment, assisted clients in identifying community resources and connecting with appropriate services.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
Education
B.A. - Criminal Justice
State University of New York at Oswego
Oswego, NY05.2004
A.A. - Humanities
Onondaga Community College
Syracuse, NY05.2002
High School Diploma - undefined
Cicero-North Syracuse High School
Cicero, NY06.1997
Skills
- Able to establish and maintain working relationships with people
- Able to navigate multi computer programs and search engines
- Abuse and Neglect Investigations/Field Investigations
- Risk assessment and safety planning
- Martial Arts Training In Brazilian Jiu-Jitsu for 12 years
- Portuguese-Basic Language Skills
- Investigation management and detailed report writing
- Interview techniques and interview coordination
- Ethical and honest
- Evidence gathering and analysis
- Calm in crisis situations
- Multi-agency Collaboration
Certification
Cosmetology
Timeline
Internal Investigator 1
NYS Justice Center for the Protection of People With Special Needs
02.2023 - Current
Caseworker
Onondaga County Department of Children and Family Services
04.2006 - 02.2023
A.A. - Humanities
Onondaga Community College
High School Diploma - undefined
Cicero-North Syracuse High School
B.A. - Criminal Justice
State University of New York at Oswego
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