STEPHANIE RAMOS
Plainfield,NJ
Overview
11
11
years of professional experience
Work History
Lead Receptionist/Administrative Assistant
Law Offices of Joseph A. Romano, P.C
Brooklyn, NY
08.2017 - 07.2025
- Answered over 100 calls each day, including outbound calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Transfer calls from clients, providers, and carriers to the assigned case professional.
- Make callbacks on missed calls, leave voice messages, send texts, and emails if unable to reach the client.
- Take detailed messages, collecting all necessary information for potential clients, intakes, and referrals.
- Draft and submit daily reports with statistics, notes, and a summary of daily call activity.
- Handle documents received in the office, make copies if needed, and fax/scan them to appropriate personnel.
- Make sure office supplies are replenished at all times.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Worked with litigation management software systems.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Created monthly reports for management review, allowing them to make informed decisions on resource allocation and personnel performance.
Legal Referrals Coordinator/intake Specialist
Law Offices Of Joseph A. Romano
Brooklyn, NY
01.2020 - 01.2025
- Answered over 100 calls each day, including outbound calls.
- Conducted comprehensive assessments of clients' needs, backgrounds, and circumstances to effectively identify the most suitable services and strategies for their unique situations.
- Managed all administrative duties of the intake process, including meticulous handling of paperwork and efficient scheduling of appointments, ensuring a seamless experience for clients.
- Engaged proactively with potential clients who reach out with legal inquiries, skillfully gathering essential case information and directing them to the appropriate legal team for optimal support.
- Corresponded with doctors' offices, networks, and partners regarding potential leads and followed up with calls and emails until a decision was made to accept or turn down a case.
Call Center Agent/payroll Clerk
Seapod Capital Group, LLC
Brooklyn, NY
04.2017 - 09.2017
- Answered over 50 calls each day, including outbound calls.
- Obtained client information by answering over 50 calls, interviewing clients, and verifying information received.
- Determined client eligibility by comparing client information to requirements.
- Entered client information and confirmed pricing in accordance with established policies.
- Maintained payroll information by collecting, calculating, and entering data.
- Updated records by changing exemptions, deductions, and department division transfers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Sales Associate
Seapod Pawn Broker
Brooklyn, NY
12.2015 - 04.2017
- Answered over 50 calls each day.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed agendas for upper management.
- Supported budgeting and implemented bookkeeping procedures.
- Managed phone calls and correspondence such as emails, letters, and packages.
- Tracked stocks of office supplies and placed orders when necessary.
- Estimated price of customers' valuables.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate/merchandiser
Fabco Shoes
Brooklyn, NY
06.2014 - 05.2015
- Answered over 30 calls each day.
- Maintained a good working relationship with individual retailers.
- Provided an interactive guest experience through the use of suggestive sales techniques and product demonstrations.
- Processed merchandise sales and returns using a cash register.
- Wrapped and bagged merchandise, handled cash, credit card transactions, travelers' checks, and discounts.
- Stocked and received merchandise and supplies.
- Maintained sales floor and carts' appearance by cleaning floor surface, dusting counters, and displays.
Timeline
Legal Referrals Coordinator/intake Specialist
Law Offices Of Joseph A. Romano
01.2020 - 01.2025
Lead Receptionist/Administrative Assistant
Law Offices of Joseph A. Romano, P.C
08.2017 - 07.2025
Call Center Agent/payroll Clerk
Seapod Capital Group, LLC
04.2017 - 09.2017
Sales Associate
Seapod Pawn Broker
12.2015 - 04.2017
Sales Associate/merchandiser
Fabco Shoes
06.2014 - 05.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill