Summary
Overview
Work History
Education
Skills
Content
Certification
Timeline
Generic
Stephanie Ratliff

Stephanie Ratliff

Grain Valley,MO

Summary

To seek and maintain a nursing position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have 10 years of experience in the cosmetic industry. There is no better feeling than helping a client get back their confidence!

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Practical Nurse/Lead Specialist

AesthetiCare MedSpa
08.2018 - Current
  • Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
  • Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
  • Followed all company policies and procedures to deliver quality work.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated patients on pre-and post-treatment care instructions, minimizing complications and promoting healing.
  • Performed various non-surgical cosmetic procedures for improved patient appearance and confidence.
  • Increased clinic efficiency by managing patient scheduling, documentation, and follow-up appointments.
  • Collaborated with multidisciplinary teams to formulate and implement individual care plans.
  • Established trusting relationships with clients through compassionate care delivery while maintaining utmost professionalism during sensitive treatment sessions.
  • Provided exceptional customer service to create long-lasting relationships with clients, resulting in repeat business.

Plastic Surgeon Liaison

Columbus Aesthetics and Plastic Surgery
07.2015 - 07.2018
  • Received post-operative feedback from patients indicating overwhelming satisfaction with services.
  • Fostered a compassionate and empathetic approach to patient care, enhancing trust and rapport between patients and the practice.
  • Improved patient outcomes by utilizing advanced reconstructive techniques and surgical procedures.
  • Collaborated with multidisciplinary teams to provide well-rounded care for patients undergoing plastic surgery procedures.
  • Educated patients on best practices for post-operative care, minimizing recovery time and ensuring optimal results.
  • Implemented innovative non-surgical treatments for facial rejuvenation, resulting in increased patient options and satisfaction.
  • Tailored individualized treatment plans based on thorough consultations, addressing each patient''s unique concerns and goals.
  • Led efforts to improve overall patient experience within the practice, resulting in positive feedback from patients and increased referrals from other physicians.
  • Collaborated with other medical professionals to check patient wishes and care.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.

Online Scheduler

Clarkson Eyecare
02.2009 - 07.2015
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
  • Trained and supervised employees on office policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Practical Nursing

Concorde Career Collage
Kansas City, MO
12.2023

Mass Communications

St. Louis Community College
Kirkwood, MO
05.2001

Skills

  • Medication Administration
  • Direct Patient Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Wound Care
  • Compassionate Care
  • Vital signs
  • Patient Care
  • Medication Dispensing
  • Family Communication
  • Catheter Care
  • EMR / EHR
  • Patient relationship building
  • Care Planning
  • Caregiving skills
  • Palliative Care
  • Anatomy knowledge
  • Patient Management
  • Behavioral assessment
  • Critical Thinking
  • Attention to Detail
  • Responsible and Dependable

Content

I am a Licensed Practical Nurse that has been in the world of cosmetics for over 10 years now, I came from plastics but for the past 6 years I have been in a MedSpa atmosphere, and I love it. There is no other feeling that is better than making someone feel good about themselves. There is no other profession that could give back someone’s confidence the way this industry can. I have not been able to practice as a nurse in the industry yet. I graduated nursing school in December of 2023 and the MedSpa I currently work for does not need a nurse now and I am eager to learn and start helping others.

A little back story about me, when I was 16 years old, I was diagnosed with plaque psoriasis. I was covered in painful plaques that would crack and bleed over 85% of my body. I had a rough time going through high school under these conditions, especially when the hallways of the high schools were like catwalks. I can’t begin to tell you how very proud of that teenage girl for not giving up. She is the reason I have continued to strive to be where I am today. I want to help people who don’t feel that they are beautiful, feel beautiful inside and out. I know what it’s like to not feel comfortable in your own skin and I can relate to others that are having a hard time shining. I don’t have a lot of hands-on experience, but I am passionate about this industry, and I am a hard worker, I just need a chance to prove myself.

Certification

  • IV Ceritified

Timeline

Licensed Practical Nurse/Lead Specialist

AesthetiCare MedSpa
08.2018 - Current

Plastic Surgeon Liaison

Columbus Aesthetics and Plastic Surgery
07.2015 - 07.2018

Online Scheduler

Clarkson Eyecare
02.2009 - 07.2015

Practical Nursing

Concorde Career Collage

Mass Communications

St. Louis Community College

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Stephanie Ratliff