Stephanie Rausch
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Machine Operator
Sam Dong
05.2025 - 11.2025
- Operated machinery to produce quality products efficiently.
- Monitored machine performance, identifying and resolving issues promptly.
- Conducted routine maintenance on equipment to ensure optimal operation.
- Collaborated with team members to streamline production processes.
Project Supervisor
Teleperformance USA
06.2017 - 02.2019
- Supervised project timelines and deliverables to ensure alignment with organizational objectives.
- Coordinated cross-functional teams to enhance collaboration and streamline communication processes.
- Implemented process improvements that increased operational efficiency and reduced project completion times.
- Mentored junior staff, fostering skill development and promoting knowledge sharing within the team.
Resident Monitor & Clerical Specialist
Clark County-West Central Community Correctional Facility
10.2014 - 06.2017
- Supervised resident activities, ensuring compliance with facility rules and promoting a safe environment.
- Conducted regular inspections of living quarters to maintain sanitation and security standards.
- Documented incidents and resident behavior, collaborating with staff to address concerns effectively.
- Facilitated conflict resolution among residents, fostering a positive community atmosphere.
Customer Service Representative
IQor Global Services
06.2008 - 03.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely resolution of service issues.
- Provided training and support to new team members on customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
Apartment Leasing Consultant
Cortland Properties
10.2006 - 06.2008
- Assisted prospective residents with property tours and informed them about community features.
- Managed lease documentation and ensured compliance with company policies and local regulations.
- Developed marketing strategies to enhance property visibility and attract new tenants.
- Conducted market analysis to determine competitive rental rates and improve leasing strategies.
Education
GED - General Studies
Marysville High School
Skills
- Excellent communication
- Attention to detail
- Machinery operation
- First aid training
- Conflict resolution skills
- De-escalation techniques
- Fair housing regulations
- Customer service
- Building rapport
- Problem resolution
- Active listening
- Critical thinking
- Data entry
- Patience
- Cash handling
- Time management skills
- Work ethic and integrity
Hobbies and interests
- Photography
- Volunteering with Sisters of Christ 2020-Present
- Volunteering at the Springfield, Ohio SPCA animal shelter 2025
Timeline
Machine Operator
Sam Dong
05.2025 - 11.2025
Project Supervisor
Teleperformance USA
06.2017 - 02.2019
Resident Monitor & Clerical Specialist
Clark County-West Central Community Correctional Facility
10.2014 - 06.2017
Customer Service Representative
IQor Global Services
06.2008 - 03.2010
Apartment Leasing Consultant
Cortland Properties
10.2006 - 06.2008
GED - General Studies
Marysville High School