Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ray

Griffin,GA

Summary

Highly motivated, customer-focused professional with over 10 years of experience in the insurance industry and 20 years in education. Proven expertise in delivering exceptional service, managing operations, and fostering organizational efficiency. Adept at policy management, claims processing, and client relationship building through excellent communication and problem-solving skills. Experienced in coordinating schedules, managing data, and preparing documents with precision and timeliness. Detail-oriented and organized, with a deep understanding of complex processes, technology utilization, and stakeholder engagement. Dedicated to exceeding expectations and driving success in dynamic environments. Skills Excellent verbal and written communication skills Strong knowledge of insurance products and industry regulations Proficient in customer relationship management (CRM) software Exceptional problem-solving and conflict resolution abilities Detail-oriented with a high level of accuracy in data entry Individualized Instruction: Expertise in designing and delivering personalized learning strategies tailored to diverse student needs and abilities. Behavioral Management: Proficient in implementing positive behavior support plans and classroom management techniques to foster a productive learning environment. Collaboration and Teamwork: Skilled in working with multidisciplinary teams, including parents, therapists, and other educators, to ensure a cohesive approach to student development.

Overview

23
23
years of professional experience

Work History

Independent Insurance Agent

Primerica
03.2012 - Current
  • Responded to customer inquiries via written and verbal communication, addressing general inquiries, resolving issues, and providing requested information in a timely and professional manner.
  • Investigated and resolved customer complaints and concerns promptly, ensuring customer satisfaction and fostering client retention.
  • Provided clear and detailed explanations of insurance products and coverage options to help customers make informed decisions.
  • Achieved consistently high customer service ratings in performance evaluations, reflecting strong communication and problem-solving skills.
  • Collaborated with the underwriting team to process policy endorsements and updates accurately.
  • Accurately recorded and updated customer information in the company's database, maintaining data integrity and compliance.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Special Education Teacher

Henry County School System
07.2019 - 10.2023
  • Developed and implemented Individualized Education Plans (IEPs): Created customized learning plans for students with diverse needs, ensuring alignment with federal and state education guidelines and fostering measurable academic and developmental growth.
  • Facilitated inclusive learning environments: Designed differentiated instruction and utilized assistive technologies to support students with disabilities in achieving their educational goals within inclusive classroom settings.
  • Responded to student and parent inquiries via written and verbal communication: Addressed general concerns, resolved issues, and provided requested information in a timely and professional manner.
  • Investigated and resolved student and parent concerns promptly: Ensured satisfaction and fostered positive relationships within the school community.
  • Collaborated with multidisciplinary teams: Partnered with parents, general educators, therapists, and support staff to assess student progress, refine teaching strategies, and provide holistic support for academic and behavioral development.
  • Achieved consistently positive feedback from parents and administrators: Reflected strong communication, problem-solving skills, and dedication to student success.

Special Education Teacher

Griffin Spalding School System
07.2002 - 06.2012
  • Maintained a thorough understanding of educational programs and support services: Effectively addressed student and parent questions and concerns by staying informed about available resources.
  • Accurately recorded and updated student information in educational databases: Ensured data integrity and compliance with privacy regulations.
  • Adhered to school policies and procedures: Maintained compliance with educational standards and guidelines to support a safe and effective learning environment.
  • Adaptability and problem-solving: Quickly adjusted teaching methods and strategies to address unexpected challenges and meet evolving student needs effectively.
  • Designed and implemented differentiated instruction: Tailored teaching strategies to meet the diverse learning styles and abilities of students with special needs.
  • Utilized assistive technologies to enhance learning: Integrated tools and resources to support student engagement and academic success in inclusive settings.

Education

Bachelor of Science - Psychology

Albany State University
Albany, GA
05.2002

Skills

  • Goal-oriented mindset
  • Policy analysis
  • Industry regulations
  • Customer service
  • Customer follow-up
  • Client needs analysis
  • Client relations
  • Operations management
  • Policy renewals
  • Client retention
  • Client assessment

Timeline

Special Education Teacher

Henry County School System
07.2019 - 10.2023

Independent Insurance Agent

Primerica
03.2012 - Current

Special Education Teacher

Griffin Spalding School System
07.2002 - 06.2012

Bachelor of Science - Psychology

Albany State University
Stephanie Ray