Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Stephanie Rector

Summary

Dynamic Quality Assurance Analyst skilled in mentoring and quality processes. Proven track record in improving compliance and enhancing team performance. Adept at data analysis and fostering teamwork, consistently delivering results and exceeding expectations. Committed to driving quality management initiatives and ensuring client satisfaction through effective communication.


Overview

26
26
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

ETECH
01.2017 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Acted as a liaison between the QA team and external clients ensuring effective communication and support.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Substitute Teacher, K-12

NISD
08.2012 - 01.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Newspaper Salesperson

The Daily Sentinel
08.2012 - 10.2013
  • Provided exceptional customer service by promptly addressing concerns and resolving issues related to subscriptions or advertising campaigns.
  • Developed customized advertising packages tailored to individual client needs, resulting in increased ad revenue for the newspaper.
  • Utilized CRM systems effectively, maintaining accurate records of client interactions and progress toward sales goals.
  • Negotiated favorable contract terms with advertisers, securing long-term partnerships for the newspaper.

Business Sales Representative

Etech
03.1999 - 11.2009
  • Delivered accurate sales forecasts to management for strategic planning purposes.
  • Improved sales efficiency by collaborating with colleagues in sharing best practices and learning from each other''s experiences.
  • Exceeded monthly sales quotas consistently through effective pipeline management and focused closing strategies.
  • Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.

Education

Master of Arts - Web Design

Full Sail University
Winter Park, FL
10-2012

Bachelor of Arts - Graphic And Digital Design

American InterContinental University
Schaumburg, IL
08-2010

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Call monitoring
  • SharePoint
  • Improvement recommendations
  • Quality management
  • QA reporting
  • Teamwork and positive attitude
  • Customer service
  • Workload management
  • Results and Deadline-driven

Certification

  • Selecting Top Talent - Training
  • Coaching Tactics Level 1
  • EPath Mentorship Program
  • Aspiring Leaders


Software

Tethr Analytics

Prodigal

QEval Platform

Observe AI

Timeline

Quality Assurance Analyst

ETECH
01.2017 - Current

Substitute Teacher, K-12

NISD
08.2012 - 01.2017

Newspaper Salesperson

The Daily Sentinel
08.2012 - 10.2013

Business Sales Representative

Etech
03.1999 - 11.2009

Master of Arts - Web Design

Full Sail University

Bachelor of Arts - Graphic And Digital Design

American InterContinental University

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