Stephanie Redman
Warwick,RI
Summary
Dynamic and results-oriented professional with a decade of experience in administrative and customer service roles notably at General Dynamics Electric Boat. Excelled in leveraging Microsoft Office and Epic to enhance operational efficiency and support managerial decision-making. Proven track record in improving workflow processes and a commitment to excellence in client service.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
General Dynamics Electric Boat
North Kingston, RI
04.2022 - Current
- Provided administrative support to managers, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Generated monthly reports and meeting presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
- Maintained office supplies inventory by assisting with supplies.
- Conducted research, compiled and typed statistical reports.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Patient Services Representative
Miriam Hospital
Pawtucket, RI
02.2015 - 03.2022
- Provided and maintained calendars and meeting notes for specialized doctors within the practice.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Organized and maintained records and files by updating and obtaining both personal and financial information from patients.
- Maintained department calendars, scheduled appointments, answered incoming calls, and completed necessary calls, and next day call back.
Customer Service Representative/Administrator
City Ticket
Warwick, RI
05.2010 - 11.2014
- Conducted credit card transactions via phone and web for customer purchases.
- Performed fraud verification on all transactions.
- Created Excel reports for tracking tickets sales.
- Entered and verified customer data for all orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Skills
- Data entry documentation
- Administrative operations
- Excel
- Adobe Publisher
- Microsoft Office Suite
- Data Management
- Microsoft
- Scheduling and calendar management
- Microsoft PowerPoint
- Writing reports
Timeline
Administrative Assistant
General Dynamics Electric Boat
04.2022 - Current
Patient Services Representative
Miriam Hospital
02.2015 - 03.2022
Customer Service Representative/Administrator
City Ticket
05.2010 - 11.2014
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