Stephanie Redmon
McDonough,GA
Summary
Proven leader with experience at Wendy’s, adept in customer service and staff motivation. Excelled in resolving escalated issues and enhancing team performance through effective training and mentoring. Demonstrated expertise in cash handling and fostering a positive work environment, contributing to significant improvements in operational efficiency and employee integration.
Overview
9
9
years of professional experience
Work History
Shift Manager
Wendy’s
10.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
Wingstop
05.2016 - 09.2019
Warehouse Worker
Projects Verte
08.2015 - 12.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
Business Management -
Southern Crescent Technical College
Griffin, GASkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Training and mentoring
- Team Development
Timeline
Shift Manager
Wendy’s
10.2019 - Current
Shift Manager
Wingstop
05.2016 - 09.2019
Warehouse Worker
Projects Verte
08.2015 - 12.2017
Business Management -
Southern Crescent Technical College
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