Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Reece

Spring,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Business Operation Team Lead

Houston ISD
11.2021 - Current
  • Maintained overall safe work environment with employee training programs and safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with other school districts liaison.
  • Devised and implemented processes and procedures to streamline operations.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Manage over 50 employees.

Routing Technican.

Houston ISD
12.2019 - 11.2021
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Have the ability to effectively read a map to determine the best routing decision.
  • Meet deadlines within the Routing department.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly

Texas Works Advisor II

Texas Health and Human Services Commission
10.2013 - 10.2017
  • Accurately determines eligibility for TANF, Food Stamps and/or Medicaid Programs
  • Work involves interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements
  • Interviews clients or authorized representative to gather information to determine eligibility for benefits
  • Conducts reviews to determine or verify eligibility or continued eligibility and benefit level
  • Processes changes to client status, overpayments, and adjusts or restores benefits
  • Documents case records using automated equipment to form a record for each client
  • Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
  • Resolved discrepancies with client applications to verify eligibility
  • Assisted clients with accurate eligibility form, application and document completion
  • Processed and certified documents for accuracy and compliance with government regulations
  • Communicated with people from various cultures and backgrounds on application process
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Scheduled appointments with applicants to gather information and explain benefits processes
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Devised and implemented strategies to streamline eligibility verification processes
  • Interviewed applicants and explained scope of different available benefits
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options

Education

Associate of Applied Science - Accounting

Lone Star College System
Spring, TX
12.2024

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Intermediate computer skills
  • Customer Service
  • Preparing Templates
  • Team Management
  • Conflict Resolution
  • Customer Inquiries
  • Customer Relations
  • Customer Satisfaction
  • Employee Engagement

Timeline

Business Operation Team Lead

Houston ISD
11.2021 - Current

Routing Technican.

Houston ISD
12.2019 - 11.2021

Texas Works Advisor II

Texas Health and Human Services Commission
10.2013 - 10.2017

Associate of Applied Science - Accounting

Lone Star College System

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Stephanie Reece