Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Reed

Vancouver,WA

Summary

Seeking a position as a property management assistant with strong track record of maintaining high standards and delivering results. Skilled in tenant relations, lease administration, and property maintenance coordination. Known for collaborative teamwork, adaptability to changing needs, and reliability in achieving goals. Strong organizational skills and proactive approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Support Specialist

Clark County Access to Recovery
04.2024 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.

BH Housing Coordinator

Sea Mar
04.2023 - 04.2024
  • Maintained database of housing resources, landlords and management companies.
  • Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
  • Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse. While connecting residents to supportive services.
  • Coordinated with local agencies to provide housing and prevent homelessness, by connecting with Permanent Supportive Housing.

BH Housing Case Manager

Sea Mar
01.2023 - 04.2023
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.

Team Lead

Pier 360/CVAB
02.2022 - 01.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Developed effective improvement plans in alignment with goals and specifications.

Housing and Recovery Peer Support

Pier 360/CVAB
03.2021 - 01.2023
  • Support individuals in maintaining or obtaining sustainable housing during time of transition from mental health and/or SUD inpatient treatments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Driving Instructor Assistant

Driving 101
09.2018 - 02.2021
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
  • Evaluated student performance and documented progress and goals.
  • Scheduled appointments with students for driving lessons.
  • Maintained accurate student records to meet DOT requirements.
  • Maintained detailed records of student attendance, progress, and completion to ensure proper documentation for licensing requirements.
  • Made driving test appointments for each student and communicated with DMV staff.

Education

agency affiliated COUNSELOR -

01.2023

Associate of Applied Science - Human services

Tacoma Community College
01.2016

certified peer counselor -

01.2021

Skills

  • Detail oriented
  • Application support
  • Data collection
  • Ideal team player
  • Customer relationship management
  • Support services
  • Recordkeeping skills
  • Activity planning
  • Escalation handling
  • Service desk operations

Timeline

Support Specialist

Clark County Access to Recovery
04.2024 - Current

BH Housing Coordinator

Sea Mar
04.2023 - 04.2024

BH Housing Case Manager

Sea Mar
01.2023 - 04.2023

Team Lead

Pier 360/CVAB
02.2022 - 01.2023

Housing and Recovery Peer Support

Pier 360/CVAB
03.2021 - 01.2023

Driving Instructor Assistant

Driving 101
09.2018 - 02.2021

certified peer counselor -

agency affiliated COUNSELOR -

Associate of Applied Science - Human services

Tacoma Community College

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Stephanie Reed