Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Reed-Lyles

Savannah,GA

Summary

Seasoned Customer Support Manager with a proven track record at Shop 8 inc., adept in team building and training programs. Excelled in customer relations and compliance coordination, enhancing operational efficiency and service quality. Skilled in research, due diligence, and empathy, significantly improving team productivity and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Support Manager

Shop 8 inc.
Port Wentworth, GA
03.2023 - 01.2025
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Created operational protocols and customer service processes to improve staff performance.
  • Conducted regular meetings with team members to discuss progress and areas for improvement.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Compliance Coordinator

OA Logistics
Port Wentworth
05.2022 - 06.2023
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
  • Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
  • Analyzed proposed changes in legislation or regulation for impact on current operations.
  • Verified compliance for deliverables according to contract requirements.

Customer Service Manager

OA Logistics
Port Wentworth, GA
10.2012 - 03.2023
  • Produced thorough, accurate and timely reports of project activities.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Appointment Secretary

Snelling Staffing
Savannah, GA
12.2009 - 12.2011
  • Reviewed insurance information with patients and processed copays.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered multi-line phone system and routed calls appropriately.
  • Maintained accurate records of employee attendance .
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Obtained scanned records and uploaded to database.

Education

Associate of Arts - Fashion Merchandising

Branell Women's College
Atlanta, GA
08-1979

Computer Science

Savannah Technical College
Savannah, GA

Skills

  • Research and due diligence
  • Deliverables coordination
  • Escalation handling
  • Sub-contractor oversight
  • Customer education
  • Inter-department collaboration
  • Service issue resolution
  • Staff scheduling
  • Feedback collection
  • Empathy and patience
  • Team building
  • Training and coaching
  • Schedule management
  • Training programs
  • Account updates
  • Training and mentoring
  • Customer support plan development
  • Customer relations
  • Billing problem resolution
  • Account management
  • Sales proficiency

Timeline

Customer Support Manager

Shop 8 inc.
03.2023 - 01.2025

Compliance Coordinator

OA Logistics
05.2022 - 06.2023

Customer Service Manager

OA Logistics
10.2012 - 03.2023

Appointment Secretary

Snelling Staffing
12.2009 - 12.2011

Associate of Arts - Fashion Merchandising

Branell Women's College

Computer Science

Savannah Technical College

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Stephanie Reed-Lyles