- I enjoy helping others and giving back to the community
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Watching Movies and TV Shows
- Music
- Backpacking and Hiking
- Volunteering
- Baking
- Animal Care
- Crafting and DIY Projects
Stephanie Reeves
Carson City
Summary
Accomplished Customer Experience Manager at The Home Depot Inc, with a proven track record in enhancing customer satisfaction and team leadership. Expert in cash handling and relationship building, I significantly improved service quality and team productivity. My strategic approach to problem-solving and client interaction has consistently driven positive outcomes in fast-paced environments.
Banking professional prepared to excel in leadership role within teller team. Proven track record of improving operational efficiency and customer service. Valued for collaborative spirit and adaptability, bringing thorough understanding of financial procedures and team management.
Professional banking specialist prepared for role, bringing solid experience in financial services. Strong focus on team collaboration, customer service, and operational efficiency. Adept at handling transactions, resolving issues, and ensuring adherence to compliance standards. Known for reliability, adaptability, and achieving results in dynamic environments.
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Center Lead Teller
America First Credit Union
10.2024 - Current
- Oversaw daily teller operations, ensuring smooth and efficient service.
- Assisted customers with transactions to enhance their banking experience.
- Improved accuracy by conducting regular audits of cash drawers.
- Supervised teller team to maintain high levels of customer satisfaction.
- Resolved customer inquiries to provide exceptional service.
- Coordinated with branch manager for efficient workflow management.
- Trained new tellers, fostering a knowledgeable and capable team.
- Managed cash shipments to ensure security and compliance.
- Provided feedback to staff to improve service quality.
- Assisted in opening and closing procedures for branch security.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Customer Experience Manager
The Home Depot Inc
10.2018 - 10.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Elevated customer satisfaction scores by implementing customer feedback loop that addressed concerns promptly.
Education
GED -
Western Nevada College
Carson City, NV06-1996
Skills
- Cash handling
- Customer service
- Transaction processing
- Team leadership
- Branch operations
- Sales support
- Financial transactions
- Account management
- Client interaction
- Problem solving
- Cross-selling
- Banking regulations
- Security protocols
- Cash drawer balancing
- Teller training
- Performance tracking
- Customer engagement
- Relationship building
Accomplishments
- Supervised team of 2 staff members.
Certification
- Forklift Certification
Interests
Timeline
Service Center Lead Teller
America First Credit Union
10.2024 - Current
Customer Experience Manager
The Home Depot Inc
10.2018 - 10.2024
- Forklift Certification
GED -
Western Nevada College
Similar Profiles
Kaelynn CowleyKaelynn Cowley
Teller at America First Credit UnionTeller at America First Credit Union
Linda CookLinda Cook
Jr Processor at America First Credit UnionJr Processor at America First Credit Union
Jennifer KendellJennifer Kendell
Mortgage Loan Closer at America First Credit UnionMortgage Loan Closer at America First Credit Union