Stephanie Regina
Washington,DC
Summary
To secure a position with a well established organization with a stable environment that will lead to a long lasting relationship that will enable me to utilize my strong organizational skills.
Overview
31
31
years of professional experience
Work History
Clinical Operations Representative II
Children's National
Washington, DC
09.2004 - Current
- Provided support to other departments as needed to ensure smooth operations.
- Performed data entry tasks accurately and quickly.
- Developed procedures for improving the efficiency of operational processes.
- Identified potential areas of improvement within the department's operations.
- Coordinated logistics activities such as shipping, receiving, classified documents, and distribution within various statewide organiztions
Front Desk Clerk
Georgetown University Hospital
Washington, DC
03.2002 - 09.2004
- Answered incoming calls and directed them to the appropriate personnel.
- Processed credit card, cash, and other forms of payment for patient accounts.
- Facilitated successful front desk operations for high-volume.
- Supervised daily operations of front desk in absence of manager.
Registration Representative
Washington Hospital Center
Washington, DC
09.1993 - 03.2002
- Sorted incoming documents such as medical records, lab results, referrals., ensuring they were properly routed to the appropriate departments within a timely manner.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
Medical Records Clerk
State Department
Washington, DC
09.1992 - 09.1993
- Pulled charts for Military patients for Overseas, Fax medical records to other personnel, Maintain and upkeep military medical records, Answered telephones, filing
Education
Diploma -
Calvin Coolidge
01.1989
Communications Course for Patients and Family -
Skills
- Excellent interpersonal and organization skills and ability to work well with others
- Accustomed to working in fast-paced environments with the ability to think quickly
Timeline
Clinical Operations Representative II
Children's National
09.2004 - Current
Front Desk Clerk
Georgetown University Hospital
03.2002 - 09.2004
Registration Representative
Washington Hospital Center
09.1993 - 03.2002
Medical Records Clerk
State Department
09.1992 - 09.1993
Diploma -
Calvin Coolidge
Communications Course for Patients and Family -
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