Stephanie Reid
Customer Service Professional
West Bradford,PA
Summary
Dedicated professional with 28 years of expertise in customer service, client-focused support, and team collaboration. Proven ability to adapt quickly to diverse environments and effectively manage high-pressure situations, ensuring seamless operations and exceptional service delivery. Strong skills in technical support, communication, and problem-solving, coupled with a strong commitment to providing exceptional service. Seeking a customer service position, preferably in a remote or hybrid setting, bringing a solid foundation of transferable skills and a passion for continuous growth. Committed to contributing positively to a team while embracing new challenges and expanding expertise.
Overview
31
31
years of professional experience
Work History
School Bus Driver
Krapf School Bus
10.2006 - Current
- Engage positively with students and foster a supportive and respectful atmosphere.
- Maintain confidentiality of students medical and demographic information.
- Coordinate closely with colleagues to provide seamless transportation services for all participants.
- Administer first aid to passengers in need.
- Maintain accurate and up-to-date route and time logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Customer Service Clerk - Seasonal
PLCB
05.2025 - 09.2025
- Generated repeat business through exceptional customer service, fostering trust and loyalty.
- Contributed to a positive work environment through effective communication and teamwork.
- Increased sales through effective merchandising strategies and targeted promotions.
- Upsold products using consultative sales techniques via face-to-face customer service, increasing sales by 3-5%.
- Consistently set an example for fellow team members in terms of productivity and quality of work.
- Issued receipts and processed refunds, credits, or exchanges.
Community Habilitation Specialist & Rec Therapist
Co-op Provider & RecCare
12.2013 - 01.2022
- Maintained client confidentiality and adhered to policies, procedures, and laws, including HIPPA.
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Empowered clients by locating and providing access to community resources.
- Cultivated good relationships with clients and families via compassion and personal interest.
- Collaborated with interdisciplinary team members to provide comprehensive support for clients wellbeing.
- Demonstrated excellent communication skills in team meetings and when writing session notes and reports.
- Received and implemented policies and procedures from annual trainings.
- Independently scheduled client sessions and provided1:1 support for clients
- Consistently maintained superb attendance
Assistant Manager & Customer Service Leader
Wawa Food Markets
11.2002 - 09.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Demonstrated quality customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained the safe and tills
- Completed all opening and closing procedures.
Tax Preparer Associate
Reid & Associates
02.1998 - 07.2001
- Analyzed and assessed clients financial records.
- Consulted with clients about their options.
- Prepared, completed, and filed returns at all tax levels.
- Ensured compliance of current laws and regulations by researching current Tax Guides, Publications and Forms.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Communicated with IRS to correct errors.
- Completed Payroll for small businesses.
- Proficient in QuickBooks and Turbo Tax
Technical Support, Beta Coordinator & Helpdesk
Bentley Systems
06.1994 - 01.1998
- Provided exceptional customer service via inbound and outbound calls.
- Quickly learned company software products.
- Consulted with various departments for problem resolution, process improvement, and company growth.
- Provided first level support and assistance for MicroStation users via phone and email.
- Collaborated weekly with the Academic Support Team.
- Independently provided tech support to student users.
- Worked productively and closely with Tier 2 to resolve client and student needs, escalating when necessary.
- Exceeded expectations by providing support to students at times convenient for them, even after work.
- Coordinated reports between developers and beta testers via internal MS Access database that i managed.
- Primary point of contact between internal and external beta testers and software developers.
- Trained interns for Assistant Beta Coordinator role.
- Created and managed tangible product library for the Help Desk improving processes and client retention.
- Organized trade shows and trained new interns during marketing department internship.
Education
Bachelor of Music - Music Therapy
Immaculata University
Immaculata, PA 05.2001 -
Bachelor of Arts - Music
Immaculata University
Immaculata, PA 05.2001 -
Skills
Solution focused
Task oriented & result driven
Optimistic
WPM >25
Technologically proficient
Dedicated to improving client experience
Heartfelt and active listener
Responsive to client’s needs and inquires
Patient, resourceful, agile, and reliable collaborator
Fast learner, especially computer software
Excellent oral, written, & interpersonal communication
Highly organized with a keen attention to details
Timeline
Customer Service Clerk - Seasonal
PLCB
05.2025 - 09.2025
Community Habilitation Specialist & Rec Therapist
Co-op Provider & RecCare
12.2013 - 01.2022
School Bus Driver
Krapf School Bus
10.2006 - Current
Assistant Manager & Customer Service Leader
Wawa Food Markets
11.2002 - 09.2006
Bachelor of Music - Music Therapy
Immaculata University
05.2001 -
Bachelor of Arts - Music
Immaculata University
05.2001 -
Tax Preparer Associate
Reid & Associates
02.1998 - 07.2001
Technical Support, Beta Coordinator & Helpdesk
Bentley Systems
06.1994 - 01.1998