Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Stephanie Reid

Customer Service Professional
West Bradford,PA

Summary

Dedicated professional with 28 years of expertise in customer service, client-focused support, and team collaboration. Proven ability to adapt quickly to diverse environments and effectively manage high-pressure situations, ensuring seamless operations and exceptional service delivery. Strong skills in technical support, communication, and problem-solving, coupled with a strong commitment to providing exceptional service. Seeking a customer service position, preferably in a remote or hybrid setting, bringing a solid foundation of transferable skills and a passion for continuous growth. Committed to contributing positively to a team while embracing new challenges and expanding expertise.

Overview

31
31
years of professional experience

Work History

School Bus Driver

Krapf School Bus
10.2006 - Current
  • Engage positively with students and foster a supportive and respectful atmosphere.
  • Maintain confidentiality of students medical and demographic information.
  • Coordinate closely with colleagues to provide seamless transportation services for all participants.
  • Administer first aid to passengers in need.
  • Maintain accurate and up-to-date route and time logs.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

Customer Service Clerk - Seasonal

PLCB
05.2025 - 09.2025
  • Generated repeat business through exceptional customer service, fostering trust and loyalty.
  • Contributed to a positive work environment through effective communication and teamwork.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Upsold products using consultative sales techniques via face-to-face customer service, increasing sales by 3-5%.
  • Consistently set an example for fellow team members in terms of productivity and quality of work.
  • Issued receipts and processed refunds, credits, or exchanges.

Community Habilitation Specialist & Rec Therapist

Co-op Provider & RecCare
12.2013 - 01.2022
  • Maintained client confidentiality and adhered to policies, procedures, and laws, including HIPPA.
  • Enhanced client independence by developing personalized plans and setting achievable goals.
  • Empowered clients by locating and providing access to community resources.
  • Cultivated good relationships with clients and families via compassion and personal interest.
  • Collaborated with interdisciplinary team members to provide comprehensive support for clients wellbeing.
  • Demonstrated excellent communication skills in team meetings and when writing session notes and reports.
  • Received and implemented policies and procedures from annual trainings.
  • Independently scheduled client sessions and provided1:1 support for clients
  • Consistently maintained superb attendance

Assistant Manager & Customer Service Leader

Wawa Food Markets
11.2002 - 09.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members.
  • Demonstrated quality customer service.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained the safe and tills
  • Completed all opening and closing procedures.

Tax Preparer Associate

Reid & Associates
02.1998 - 07.2001
  • Analyzed and assessed clients financial records.
  • Consulted with clients about their options.
  • Prepared, completed, and filed returns at all tax levels.
  • Ensured compliance of current laws and regulations by researching current Tax Guides, Publications and Forms.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Communicated with IRS to correct errors.
  • Completed Payroll for small businesses.
  • Proficient in QuickBooks and Turbo Tax

Technical Support, Beta Coordinator & Helpdesk

Bentley Systems
06.1994 - 01.1998
  • Provided exceptional customer service via inbound and outbound calls.
  • Quickly learned company software products.
  • Consulted with various departments for problem resolution, process improvement, and company growth.
  • Provided first level support and assistance for MicroStation users via phone and email.
  • Collaborated weekly with the Academic Support Team.
  • Independently provided tech support to student users.
  • Worked productively and closely with Tier 2 to resolve client and student needs, escalating when necessary.
  • Exceeded expectations by providing support to students at times convenient for them, even after work.
  • Coordinated reports between developers and beta testers via internal MS Access database that i managed.
  • Primary point of contact between internal and external beta testers and software developers.
  • Trained interns for Assistant Beta Coordinator role.
  • Created and managed tangible product library for the Help Desk improving processes and client retention.
  • Organized trade shows and trained new interns during marketing department internship.

Education

Bachelor of Music - Music Therapy

Immaculata University
Immaculata, PA
05.2001 -

Bachelor of Arts - Music

Immaculata University
Immaculata, PA
05.2001 -

Skills

Solution focused

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Timeline

Customer Service Clerk - Seasonal

PLCB
05.2025 - 09.2025

Community Habilitation Specialist & Rec Therapist

Co-op Provider & RecCare
12.2013 - 01.2022

School Bus Driver

Krapf School Bus
10.2006 - Current

Assistant Manager & Customer Service Leader

Wawa Food Markets
11.2002 - 09.2006

Bachelor of Music - Music Therapy

Immaculata University
05.2001 -

Bachelor of Arts - Music

Immaculata University
05.2001 -

Tax Preparer Associate

Reid & Associates
02.1998 - 07.2001

Technical Support, Beta Coordinator & Helpdesk

Bentley Systems
06.1994 - 01.1998

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