Stephanie Reider
Summary
Results-oriented professional with extensive experience in team management and customer relationship management. Known for resolving conflicts effectively and providing impactful coaching to new staff, leading to improved operations and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Projects Dept. Manager
City Electric Supply
Denver
07.2016 - Current
- Created employee schedules to ensure optimal coverage during peak demand periods.
- Led team meetings to discuss objectives, address concerns, and foster communication.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Trained and mentored new staff on department policies and procedures to enhance their integration.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks and evaluated performance of project personnel to maintain project standards.
Outside Sales Representative
City Electric Supply
Longmont
09.2015 - 10.2016
- Managed customer accounts, ensuring timely follow-ups to enhance satisfaction and retention.
- Built strong relationships with contractors and builders in designated territories to drive sales growth.
- Attended trade shows and industry events to promote products and services.
- Maintained knowledge of current product offerings and pricing structures.
- Conducted customer needs analysis to deliver relevant products or services.
- Greeted and assisted customers, creating positive experiences that encouraged repeat business.
Counter Salesperson
City Electric Supply
Commerce City
06.2015 - 09.2015
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Provided advice on products, services, and promotions to customers.
- Processed sales transactions efficiently using point-of-sale systems.
Education
Bachelors in Social Work -
Grand Valley State University
Allendale, MI04-2011
Skills
- Project oversight
- Team management
- Staff management
- Workflow coordination
- Schedule optimization
- Budget management
- Cost planning
- Order management
- Logistics planning
- Customer relationship management
- Goals and performance
- Employee training
- Conflict resolution
- Departmental rapport
Timeline
Projects Dept. Manager
City Electric Supply
07.2016 - Current
Outside Sales Representative
City Electric Supply
09.2015 - 10.2016
Counter Salesperson
City Electric Supply
06.2015 - 09.2015
Bachelors in Social Work -
Grand Valley State University