Hi, I’m
Stephanie Reidy
Columbiana,OH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Customer Service Supervisor bringing over 15 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
years of professional experience
1
Certification
Work History
GLI Pool Products, Youngstown, OH
Customer Service Supervisor
2020.06 - Current (4 years & 3 months)
Job overview
- Lead small team of Customer Service Representatives with the goal of creating outstanding customer experiences for new and current customers
- Working with national distribution network, serve B2B and B2C customers alike
- Plan and work with customer-first mindset in addition to the idea that taking great care of employees drives profit and exceptional customer service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Charger Water Treatment Products, Youngstown, OH
Office Manager
2019.03 - 2020.06 (1 year & 3 months)
Job overview
- Established workflow processes, monitored daily activity and implemented modifications to improve overall performance of personnel
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; reviewing and approving supply requisitions
- Maintains office staff job results by coaching, counseling, and disciplining employees.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers
Leslie's Pool Supplies, Youngstown, OH
Store Manager and District Trainer
2008.04 - 2019.03 (10 years & 11 months)
Job overview
- Oversees performance of Leslie's store to ensure it is meeting or exceeding customer service standards, sales plans, performance and operating procedures, and all merchandising objectives
- Assists in development and is responsible for managing sales plans, profit margins, payroll, and all controllable expenses
- Responsible for effective execution of all company-developed programs
- Hires, trains and develops personnel on all required training programs, and establishes expectation of providing excellent customer service through personal example and expectation
- Three time President's Club award winner.
- Increased sales over 50%
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Backyards & Billiards, Youngstown, OH
Manager/Accounting
2006.03 - 2008.04 (2 years & 1 month)
Job overview
- Assist customers with informed information along with all accounts payable and accounts receivable duties
- Including answering phones, taking messages and filing all paperwork.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
YOUNGSTOWN STATE UNIVERSITY , Youngstown, OH
Bachelor of Science from Biology
12.2006
COLUMBIANA HIGH SCHOOL , Columbiana, OH
High School Diploma
05.2002
Skills
- Microsoft Office
- Office Management
- Customer Service and Assistance
- Verbal and Written Communication
- Interdepartmental Collaboration
- Professional Phone Etiquette
- New Hire Training
- Schedule Management
- Key Performance Indicators (KPIs)
- Customer Relationship Management
Certification
Certified Pool Operator
February 2011 to February 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
GLI Pool Products
2020.06 - Current (4 years & 3 months)
Office Manager
Charger Water Treatment Products
2019.03 - 2020.06 (1 year & 3 months)
Store Manager and District Trainer
Leslie's Pool Supplies
2008.04 - 2019.03 (10 years & 11 months)
Manager/Accounting
Backyards & Billiards
2006.03 - 2008.04 (2 years & 1 month)
YOUNGSTOWN STATE UNIVERSITY
Bachelor of Science from Biology
COLUMBIANA HIGH SCHOOL
High School Diploma
Certified Pool Operator
February 2011 to February 2021
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