Stephanie Reigota
Hopelawn, NJ,NJ
Summary
Experienced and results-oriented professional with over 21 years of service in the Communications Bureau at the New Jersey State Police and more than 31 years of expertise in customer service. Eager to utilize my extensive background in public safety communications and customer relations to contribute to organizational success while continuing to develop new skills and expand leadership capabilities.
Overview
32
32
years of professional experience
Work History
Public Safety Telecommunicator
New Jersey State Police
Woodbridge, NJ
04.2005 - Current
- Received and processed emergency and non-emergency calls from the public. Quickly assessed situations, prioritized calls, and dispatched appropriate law enforcement, fire, and medical units based on urgency.
- Coordinated responses between officers in the field and other emergency services, providing real-time information and updates. Maintained constant communication with units to ensure the safety of officers and citizens during high-pressure situations.
- Accurately entered and maintained detailed incident logs and records of all calls and dispatches in the department's computer-aided dispatch (CAD) system. Updated and retrieved information from databases, including criminal records, warrants, and vehicle registrations.
- Used strong judgment to prioritize emergency calls based on severity, location, and available resources, ensuring an effective and efficient response. Managed multi-tasking in high-stress environments while maintaining focus on critical tasks.
- Provided guidance to callers in distress, offering calm, clear instructions in life-threatening situations. Assisted callers in providing basic first aid or CPR instructions until medical personnel arrived. Handled sensitive situations with empathy and professionalism.
- Utilized radio systems, telecommunication software, and other technology tools to communicate with officers and other emergency personnel, maintaining accurate logs and ensuring clear, efficient messaging.
- Relayed important information about suspects, locations, and situations to officers in the field, assisting in law enforcement efforts. Managed the release of non-sensitive information to the public while ensuring confidentiality and security.
- Worked closely with other public safety agencies and other law enforcement departments, to ensure coordinated responses to emergencies. Assisted with joint investigations and emergency management efforts.
- Ensured all communication was compliant with department policies, legal regulations, and confidentiality standards. Maintained accurate documentation of all calls, dispatch actions, and follow-up activities for audit and review purposes.
- Participated in ongoing training to stay current with emergency dispatch procedures, state laws, and best practices in public safety telecommunications. Ensured proficiency in the use of communication equipment, systems, and protocol.
Office Manager
Lumeta Corportation
Somerset, NJ
03.2004 - 04.2005
- Oversaw daily office operations to ensure a productive work environment, including managing office supplies, equipment, and maintaining an organized, efficient office space.
- Provided administrative support to senior executives, including scheduling meetings, managing calendars, coordinating travel arrangements, and preparing reports and presentations. Assisted in organizing company events and staff meetings.
- Coordinated with external vendors for office supplies, maintenance, and services, ensuring cost-effective solutions and timely deliveries. Managed relationships with service providers, ensuring the office was well-maintained and operational.
- Acted as the primary point of contact for internal and external communications, including answering phone calls, responding to emails, and handling inquiries. Managed correspondence with clients, partners, and suppliers.
- Organized and maintained company records, files, and documents (both physical and electronic) to ensure compliance with company policies and industry regulations. Developed and implemented filing systems to streamline document retrieval.
- Assisted in managing office budget, tracking expenses, and ensuring that spending was within budget limits. Processed purchase orders, invoices, and other financial documentation related to office supplies and services.
- Coordinated office-wide activities, events, and staff functions. Provided support for HR-related activities, such as onboarding new employees, managing employee records, and assisting with benefits administration.
- Ensured the office environment complied with health and safety regulations, organizing regular checks and maintaining safety protocols. Implemented practices that promoted a safe and healthy working environment for all staff.
- Managed the inventory of office supplies, ensuring sufficient stock levels for daily operations. Ordered office supplies and equipment, tracked usage, and reduced waste through efficient management.
- Assisted in the coordination of company projects by providing administrative support, scheduling meetings, maintaining project documentation, and tracking project timelines to ensure deadlines were met.
- Assisted with the planning and execution of corporate events, including conferences, meetings, and team-building activities. Handled logistics, venue selection, catering, and event marketing.
Account Executive - Payables and Receivables
Summit Bank
Cranford, NJ
06.2001 - 03.2004
- Managed the processing of invoices for payment, ensuring all invoices were accurately reviewed, approved, and paid within the bank’s payment terms. Maintained an organized filing system for financial records.
- Reconciled payments and processed vendor payments in a timely manner, ensuring accurate coding and compliance with internal policies and budget guidelines. Monitored payment deadlines to avoid late fees.
- Communicated with vendors and suppliers to resolve any discrepancies or issues related to outstanding invoices or payments. Worked closely with the procurement team to ensure that all purchasing procedures were followed.
- Managed the collection of outstanding receivables, including following up with clients for overdue payments, negotiating payment terms, and working to reduce outstanding balances. Documented and tracked all communication regarding receivables.
- Regularly reconciled bank statements, accounts payable, and accounts receivable ledgers to ensure the accuracy and integrity of financial records. Investigated and resolved any discrepancies found during reconciliation.
- Prepared and submitted financial reports for the finance team, highlighting key metrics such as outstanding invoices, aging receivables, and payment trends. Maintained accurate records of all financial transactions for audit purposes.
- Assisted in managing the bank’s cash flow by monitoring payables and receivables, ensuring timely payments and efficient cash flow forecasting to support financial planning and budgeting.
- Ensured compliance with bank regulations, financial policies, and internal controls in all accounts payable and receivable activities. Participated in audits and assisted with documentation and data verification for internal and external audits.
- Entered financial transactions into accounting software or ERP systems with high accuracy, maintaining up-to-date records of all accounts payable and receivable activities.
- Worked closely with internal departments such as payroll, purchasing, and treasury to ensure timely processing of payments and collections, and provided support for budgeting and financial planning.
Customer Service Representative
Daytech Online
Iselin, New Jersey
08.1998 - 04.2001
- Provided prompt and efficient assistance to customers via phone, email, and live chat, addressing inquiries, processing orders, and resolving product or service-related issues with a high level of professionalism and courtesy.
- Assisted customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying shopping experience. Ensured accurate entry of customer data and order details into the system.
- Provided detailed product information, including features, specifications, and compatibility, to help customers make informed purchasing decisions. Upsold related products and services based on customer needs.
- Troubleshot and resolved basic technical issues related to DayTech Online's products or services, helping customers resolve problems such as setup or software installation remotely.
- Collected customer feedback through surveys and direct communication, identifying opportunities for service improvement and reporting trends to management for future product and service enhancements.
- Identified complex or unresolved issues and escalated them to senior support teams or managers. Ensured timely follow-up to guarantee that customer concerns were fully addressed and resolved.
- Processed returns, exchanges, and refunds according to company policies. Worked with customers to ensure satisfaction with resolutions while maintaining a positive relationship.
- Assisted customers with managing their online accounts, including updating personal information, resetting passwords, and guiding them through website navigation.
- Adhered to all company policies, procedures, and security protocols to maintain data privacy and prevent fraud. Accurately documented all customer interactions and transactions in the CRM system for future reference.
- Collaborated with the sales, technical support, and fulfillment teams to ensure consistent and high-quality service, resolving issues quickly and ensuring customers’ needs were met in a timely manner.
Cash Office
Sams Club
East Brunswick, NJ
06.1997 - 08.1998
- Accurately counted and balanced cash registers, ensuring all transactions matched sales receipts. Prepared bank deposits and managed store cash flow with precision, ensuring accuracy and compliance with Sam's Club policies.
- Generated daily and weekly financial reports detailing cash intake, register shortages, and overages. Communicated discrepancies to management and implemented corrective actions to improve accuracy.
- Processed cash and check deposits in accordance with company procedures, ensuring secure transport and timely delivery to the bank. Managed cash vault and organized bills, coins, and currency for efficient use during peak hours.
- Verified checks and credit card transactions, ensuring compliance with company policies and identifying any fraudulent activity. Ensured proper documentation of any non-cash transactions.
- Assisted cashiers and front-end associates with cash register issues, including handling cash shortages, resolving till discrepancies, and providing change for large transactions.
- Monitored and replenished necessary cash office supplies (e.g., coins, paper currency, check supplies) to ensure uninterrupted operations. Maintained organized records for audit purposes.
- Maintained security protocols to prevent theft or fraud, including monitoring cash office access and performing routine security checks. Adhered to all financial and operational compliance regulations.
- Managed end-of-day cash balancing and prepared reports to ensure that all daily transactions were accounted for and accurately logged, contributing to the store's overall financial integrity.
- Worked closely with store managers and other departments to report cash office activity, provide updates on financial discrepancies, and assist in operational improvements.
Supervisor
Sams Club
East Brunswick, NJ
05.1995 - 06.1997
- Supervised and motivated a team of associates, providing coaching, training, and development to ensure exceptional customer service and operational efficiency. Conducted daily briefings and delegated tasks to meet store goals.
- Ensured a positive shopping experience for members by handling customer inquiries, resolving complaints, and implementing solutions in a timely and professional manner. Acted as an escalation point for complex issues.
- Assisted in driving store sales by monitoring product displays, promotions, and inventory levels. Worked with the management team to set and achieve sales targets and KPIs for the department.
- Managed employee schedules to ensure adequate coverage during peak hours, coordinating shifts and time-off requests. Assisted with payroll processing and ensured compliance with company policies and labor laws.
- Oversaw inventory control, including receiving shipments, stocking shelves, and ensuring products were properly displayed. Monitored stock levels to avoid shortages or overstock situations and maintained accurate inventory records.
- Trained new hires and provided ongoing support to current associates. Developed skill-building programs and encouraged team members to take on additional responsibilities for career advancement.
- Ensured adherence to Sam’s Club policies, safety procedures, and regulatory standards. Conducted safety audits and ensured a clean and safe environment for both employees and customers.
- Coordinated daily store operations, ensuring all tasks were completed on time and within company standards. Identified areas for improvement and implemented processes to streamline operations and increase efficiency.
- Worked closely with senior management to communicate store needs, track performance, and identify opportunities for growth. Participated in regular meetings to review store operations, financials, and customer feedback.
Marketing Specialist
Sams Club
East Brunswick, New Jersey
10.1993 - 05.1995
- Campaign Planning & Execution: Developed and executed marketing campaigns to promote Sam's Club products, services, and membership offerings across various channels, including email, digital advertising, social media, and in-store promotions.
- Market Research & Analysis: Conducted market research and competitive analysis to identify customer trends, preferences, and opportunities for growth. Utilized insights to create targeted marketing strategies that resonate with different customer segments.
- Content Creation & Strategy: Collaborated with creative teams to design marketing materials, including print ads, digital content, and promotional videos, ensuring consistent messaging across all platforms.
- Brand Development & Positioning: Worked closely with the brand team to reinforce and elevate the Sam’s Club brand in the market through strategic messaging and positioning in alignment with company objectives.
- Customer Engagement & Retention: Developed strategies to improve customer engagement and retention through loyalty programs, personalized offers, and promotional events tailored to the needs of Sam's Club members.
- Digital Marketing & Social Media Management: Managed Sam’s Club social media accounts, overseeing content creation, posting schedules, and interaction with members, driving online engagement and growing the community.
- Collaboration with Sales Teams: Partnered with sales and product teams to create co-branded campaigns and promotions, supporting sales initiatives and maximizing product visibility.
- Performance Tracking & Reporting: Monitored the effectiveness of marketing campaigns using analytics tools, adjusted strategies based on performance metrics, and provided regular reports on ROI and key performance indicators (KPIs).
- Event Marketing: Assisted in the planning and execution of local events and in-store promotions to drive foot traffic, increase membership sign-ups, and raise brand awareness in the community.
Education
Certificate of Technical Studies - Cosmotology
East Brunswick Vo Tech
East Brunswick06-1993
High School Diploma -
South River High School
South River06-1990
Some College (No Degree) - Psychology
Middlesex County College
Edison, NJSkills
- Problem solving
- Stress management
- Team collaboration
- Professionalism and integrity
- Adaptability and flexibility
- Customer satisfaction measurement
References
References available upon request.
Timeline
Public Safety Telecommunicator
New Jersey State Police
04.2005 - Current
Office Manager
Lumeta Corportation
03.2004 - 04.2005
Account Executive - Payables and Receivables
Summit Bank
06.2001 - 03.2004
Customer Service Representative
Daytech Online
08.1998 - 04.2001
Cash Office
Sams Club
06.1997 - 08.1998
Supervisor
Sams Club
05.1995 - 06.1997
Marketing Specialist
Sams Club
10.1993 - 05.1995
Certificate of Technical Studies - Cosmotology
East Brunswick Vo Tech
High School Diploma -
South River High School
Some College (No Degree) - Psychology
Middlesex County College