Nedra Regius
Orlando,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
HMS Host
Orlando, Fl
07.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Orlando, FL
- 06.2022
- Adheres to all standard operating procedures and policies
- Responsible for cash handling procedures
- Assists in merchandising procedures
- Responsible for maintaining assigned area
- Delivers exceptional customer service through personal contact with customers
- Interacts with and assists customers
- Assists in receiving and stocking procedures
- Stages merchandise for the sales floor
- Packs out merchandise
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- Standing entire shift
- Frequently operate cash register
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Customer Service Cashier
Universal Studios
Orlando, Fl
04.2019 - 03.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
Cashier
Dollar General Market
Orlando, Fl
11.2018 - 04.2019
- Open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor
- Stock merchandise; rotate and face merchandise on shelves
- Restock recovered merchandise
- Assist customers by locating merchandise
- Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom
- Comply with company policies and procedures
- Greet customers
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
- Collect payment from customer and make change
Inventory Specialist
Regis Corporation
Orlando, Fl
06.2017 - 10.2017
- Work onsite at various stores, warehouses, and facilities to take accurate inventory counts.
- Developed and implemented effective inventory control systems.
- Monitored stock levels to ensure availability of products.
- Investigated discrepancies between physical count and computer records.
- Conducted periodic inventories and physical counts of product supplies.
Customer Service Representative
Vaco Staffing
Orlando, Fl
06.2010 - 11.2012
- Prep/Preparing files
- Filing and pulling files
- Researching and looking up contracts
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Skills
- Call Management
- Scheduling
- Account updating
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Training development aptitude
- Customer Service
- Microsoft Office expertise
- Active Listening
- Call escalation
- Customer consulting
- Critical Thinking
- Problem Resolution
- Microsoft Outlook
Timeline
Customer Service Representative
HMS Host
07.2020 - 07.2022
Customer Service Cashier
Universal Studios
04.2019 - 03.2021
Cashier
Dollar General Market
11.2018 - 04.2019
Inventory Specialist
Regis Corporation
06.2017 - 10.2017
Customer Service Representative
Vaco Staffing
06.2010 - 11.2012
Sales Associate
- 06.2022
High School Diploma -
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