Stephanie Remington
Rockford,MI
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Shift Lead
Third Nature Brewing
Rockford MI
05.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Lead
Perrin Brewing
04.2022 - 05.2023
- Completed opening and closing duties to facilitate business operations
- Coached and trained employees and managed daily work assignments to enhance operations
- Resolved customer complaints and reported issues to senior management
- Taught staff upselling techniques to meet revenue targets
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Assistant Manager
Timbers Inn Restaurant & Tavern
03.2021 - 04.2022
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrative Assistant
Friendly Accounting And Tax Service
Cedar Springs, MI
01.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Grand Valley State University
Allendale, MIHigh School Diploma -
Sparta Senior High School
Sparta, MI05.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Office Administration
- Data Entry
- Scheduling appointments
- Telephone reception
- Decision-making capabilities
- Conflict Resolution
Timeline
Shift Lead
Third Nature Brewing
05.2023 - 05.2024
Shift Lead
Perrin Brewing
04.2022 - 05.2023
Assistant Manager
Timbers Inn Restaurant & Tavern
03.2021 - 04.2022
Administrative Assistant
Friendly Accounting And Tax Service
01.2019 - 06.2021
Grand Valley State University
High School Diploma -
Sparta Senior High School