Stephanie Chadwick

Reporting directly to the Director of Vehicle Operations, the role served to advise business process improvements between operations and customer success teams totaling 450+. Included identifying process gaps between departments, working directly with product to implement solutions, and oversaw new programs and projects for Fair.

• Program Management: Managed a new program for Fair recirculating 14% of vehicle returns back into the fleet for a second customer transaction. Required oversight and follow up of multiple teams including customer support, operations, and external vendors.
• Reporting: Defined program requirements and reported out to all relevant teams and leadership levels on program health using data from Tableau, Excel, and Salesforce.
• Content Organization: Implemented Confluence within vehicle operations to create and centralize process documentation and support material for a team of 90 while using Notion as a project tracking tool cross functionally.
• Relationships: Facilitated exceptional collaboration amongst cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building.
• Efficiency Increase: Increased operations by refining salesforce case management workflow amongst ~500 customer service and vehicle operations employees.
• Support: Drove user acceptance for product enhancements affecting end-users by offering onsite support training and resource materials.
• Process Improvement: Conveyed business requirements, proposed solutions, and timelines surrounding high impact process improvements across multiple teams using clear diagrams and project plans with tools such as Lucidchart, Clickup, and Notion.

Promoted from sales rep within 8 months to a highly cross-functional role reporting to Director of Training for sales. Lead projects pertaining to sales support, training, new program launches, and product enablement initiatives for our 350+ call center sales team across two national locations.

• Program Management: Collaborated with seven internal teams to identify and deliver requirements for new program launches with partnering universities as we continued rapid growth. Rate of partnership increase was an average of 30% annually, totaling 68 partners with 2-5 edtech programs each.
• Training: Created and executed sales training plan and supporting material for product launches as we scaled from 65 to 120 total product offerings at multiple universities. Included content for different modalities, universities, and curriculums across three sales sites.
• Market Insight: Enabled team to convey value of our products dependent on consumer types by creating thoroughly researched product pitch decks bringing in 25-50 million in AR per product offering.
• Messaging & Positioning: Led sales support initiatives in direct collaboration with marketing, including repurposing 400+ Salesforce email templates communicating product value and optimizing campaign automation.
• Competitive Insight: Researched competitors in the market, secret shopped, and developed usable talking points for sales battlecards to communicate value of the product.
• Product Knowledge: Managed real-time dedicated slack channel as the subject matter expert for customer product questions, resulting in 10-15 questions from sales reps’ daily on their customers’ behalf.
• Demonstrations: Aided sales/marketing efforts such as webinars and on campus events for increased brand awareness and customer buy in.
• Collaboration: Facilitated weekly meetings with marketing as sales department SME pertaining to product messaging, content, and internal process enhancements to improve efforts and cross-functional efforts.

Early ed-tech employee selling multi-program short-term technical bootcamps for university extension schools worldwide. Scaled with sales team from 65 to 350+, pivoting skills learned to a training project management and sales enablement role shortly after hire.

• Sales: Generated $264,000 in revenue with 22 sales in first month, setting unbroken record of enrollments in organization's history.
• Performance: Maintained position as top 15 performing sales reps as we grew to 150 advisors.
• Task Prioritization: Organized schedule and Salesforce queue optimally to achieve greater sales.
• Negotiation: Overcame objectives and identified “the right fit” for product offerings to each individual student based on their backgrounds and future interests (i.e. Web Development, Data Analytics, Fintech, UX/UI, and Digital Marketing boot camps)
• Thought Leadership: Served as 'voice of the customer' to provide product, sales, and marketing insights for process and product improvements.