Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Renner

Evansville,WY

Summary

Dynamic professional with a friendly demeanor and strong attention to detail, experienced at Banner Health in patient access and insurance pre-authorizations. Proven ability to enhance patient experiences through active listening and effective communication, while fostering teamwork and collaboration. Committed to delivering exceptional customer service.

Overview

18
18
years of professional experience

Work History

Patient Access - Insurance Pre-Authorizations

Banner Health
08.2015 - 08.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare insurance environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Managed approximately 100+ daily email and IM correspondence from various departments.
  • Accessed minimum of 10 insurance portals multiple times daily to submit authorizations for 30-40 patients daily.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Administrative Assistant

Addecco Employment Agency
07.2014 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Performed research to collect and record industry data.

Independent Contracted Property Inspector

JWL Inspection Services
07.2013 - 10.2014
  • Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
  • Gathered photographic evidence of alleged issues for 20+ locations per month.
  • Carefully evaluated use of property to determine compliance with the loan company's requirements.
  • Adhered to strict ethical standards while conducting all aspects of property inspections, fostering a reputation for integrity within the industry.
  • Enhanced client satisfaction with thorough, accurate inspections and timely reporting.
  • Identified potential safety hazards, recommending appropriate corrective actions.
  • Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules.
  • Developed customized inspection checklists for individual property types to ensure consistency in assessments.
  • Performed routine maintenance checks during property inspections.
  • Conducted property inspections for various residential and commercial properties.
  • Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with loan company expectations.
  • Collaborated with JLW Inspection Services, homeowners, and loan companies to ensure all parties were informed of findings.
  • Made and submitted reports detailing finding and any actions taken.
  • Completed inspections of current construction, refurbishment and repair projects.
  • Documented recurrent issues and worked with JLW Inspections to prevent re-occurrence.

Front Desk Receptionist

All Creatures Veterinary Hospital
10.2007 - 08.2013
  • As one of 3-4 Receptionists, greeted approximately 80 daily guests at front desk and engaged in pleasant conversations while managing check-in process for around 50-60 daily appointments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments for 4 veterinarians.
  • Managed high-volume phone calls of approximately 300 calls per day, directing inquiries to appropriate personnel for prompt resolution.
  • Collected payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Facilitated smooth communication between 4 veterinarians, 16-20 staff, and clients, by accurately relaying messages and information.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Initiated system for tracking office supplies and pet supplies, leading to more efficient inventory management.
  • Provided information and assistance to clients, addressing inquiries and resolving issues promptly.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected past due payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

No Degree - Certified Healthcare Access Associate (CHAA)

National Association of Healthcare Access Management
Www.naham.org
08-2022

High School Diploma -

Wheatland High School
Wheatland, WY
05.1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Active listening
  • Verbal communication
  • Computer skills
  • Multitasking
  • Dependable and responsible

Timeline

Patient Access - Insurance Pre-Authorizations

Banner Health
08.2015 - 08.2025

Administrative Assistant

Addecco Employment Agency
07.2014 - 08.2015

Independent Contracted Property Inspector

JWL Inspection Services
07.2013 - 10.2014

Front Desk Receptionist

All Creatures Veterinary Hospital
10.2007 - 08.2013

No Degree - Certified Healthcare Access Associate (CHAA)

National Association of Healthcare Access Management

High School Diploma -

Wheatland High School

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