Stephanie Renner

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare insurance environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
• Managed approximately 100+ daily email and IM correspondence from various departments.
• Accessed minimum of 10 insurance portals multiple times daily to submit authorizations for 30-40 patients daily.
• Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

• Solely checked in (and out) 25 Radiology patients and 14 pain management patients daily. -Posted patient payments -Verified insurance eligibility -Confirmed accurate patient information.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Delivered exceptional service to every patient by leveraging extensive knowledge of medical protocols.
• Delivered prompt service to prioritize patient needs.
• Educated patients about billing, payment, and insurance processes. Produced written estimates of patient responsibility.
• Confirmed appointment reminders for estimated 35 patients daily.
• Maintained excellent communication with Radiology Technicians and neighboring departments.
• Participated in cross-functional teams to discuss ways to improve overall patient satisfaction and safety.
• Developed strong medical imaging knowledge to provide informed recommendations based on individual patient needs.
• Customized support strategies for high-priority patients to ensure their specific needs were met.
• Collaborated with maintenance team to communicate needed repairs and improvements

• Assisted team of 2-5 Representatives in 100+ daily incoming phone calls on a multi-line phone system.
• Scheduled patient appointments for 5 medical providers specializing in Neurosurgery and Orthopedics.
• As a team, checked in (and out) 45 - 80 patients daily. -Posted patient payments -Verified insurance eligibility -Confirmed accurate patient information.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Regulated and ordered all office supplies.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of medical protocols.
• Delivered prompt service to prioritize patient needs.
• Educated patients about billing, payment, and insurance processes
• Confirmed (as a team) appointment reminders for 45 - 80 patients daily.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Liaised between clients and vendors and maintained effective lines of communication.
• Performed research to collect and record industry data.

• Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
• Gathered photographic evidence of alleged issues for 20+ locations per month.
• Carefully evaluated use of property to determine compliance with the loan company's requirements.
• Adhered to strict ethical standards while conducting all aspects of property inspections, fostering a reputation for integrity within the industry.
• Enhanced client satisfaction with thorough, accurate inspections and timely reporting.
• Identified potential safety hazards, recommending appropriate corrective actions.
• Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules.
• Developed customized inspection checklists for individual property types to ensure consistency in assessments.
• Performed routine maintenance checks during property inspections.
• Conducted property inspections for various residential and commercial properties.
• Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with loan company expectations.
• Collaborated with JLW Inspection Services, homeowners, and loan companies to ensure all parties were informed of findings.
• Made and submitted reports detailing finding and any actions taken.
• Completed inspections of current construction, refurbishment and repair projects.
• Documented recurrent issues and worked with JLW Inspections to prevent re-occurrence.

• As one of 3-4 Receptionists, greeted approximately 80 daily guests at front desk and engaged in pleasant conversations while managing check-in process for around 50-60 daily appointments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated, and confirmed appointments for 4 veterinarians.
• Managed high-volume phone calls of approximately 300 calls per day, directing inquiries to appropriate personnel for prompt resolution.
• Collected payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Facilitated smooth communication between 4 veterinarians, 16-20 staff, and clients, by accurately relaying messages and information.
• Organized and maintained files and records to ensure up-to-date documentation.
• Initiated system for tracking office supplies and pet supplies, leading to more efficient inventory management.
• Provided information and assistance to clients, addressing inquiries and resolving issues promptly.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Greeted visitors warmly, creating positive first impression of organization.
• Provided basic technical support for front office equipment, minimizing downtime.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected past due payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Compiled information from files and research to satisfy information requests.
• Helped office staff prepare reports and presentations for internal or client-related use.