Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Renteria

Phoenix,AZ

Summary

Dynamic and results-oriented professional with extensive experience in customer service and retail sales, notably at Zara. Excelled in relationship building and problem-solving, significantly enhancing customer loyalty and satisfaction. Demonstrated adaptability and strong communication skills, contributing to team efforts in surpassing sales targets. Proven ability in money handling and maintaining a calm demeanor under pressure. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Zara
08.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Waitress

Hooters Inc.
03.2018 - 10.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Tilted Kilt
04.2019 - 08.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Ajo Unified School District
Ajo, AZ
05.2018

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Retail Sales
  • Money Handling
  • Relationship Building
  • Calm Demeanor
  • Friendly and Helpful
  • Organization
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills

Timeline

Retail Sales Associate

Zara
08.2022 - Current

Waitress

Tilted Kilt
04.2019 - 08.2019

Waitress

Hooters Inc.
03.2018 - 10.2020

High School Diploma -

Ajo Unified School District

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Stephanie Renteria