STEPHANIE RESTAU
LINCOLN,NEBRASKA
Overview
17
17
years of professional experience
Work History
Loss Prevention Leader
Scheels Sporting Goods
06.2017 - Current
- Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community. Member of Lincoln Police dept Retail Coalition group
- Ensured adherence to Scheels safety protocols, promoting a secure working environment for employees and customers
- Analyzed current theft trends to identify high-risk areas within the store, directing resources towards targeted loss prevention efforts.
- Evaluated existing security systems and recommended upgrades when necessary, maintaining an up-to-date understanding of industry advancements in loss prevention technology.
- Participated in regular store meetings to review performance metrics, identify areas for improvement and strategize new approaches to loss prevention
- Enhanced store security through regular audits, identifying vulnerabilities and addressing potential risks
- Coordinated with other Scheels Loss Prevention Leaders across multiple locations to share best practices and drive consistent results throughout the organization
- Managed the timely reporting of all loss prevention incidents to corporate office, ensuring accurate documentation was maintained for future reference and analysis
- Conducted daily store walk-throughs to identify potential security risks
- Interviewed suspects, customers and witnesses to obtain helpful information and statements. Wicklander-Zulawski interview trained
- Collaborated with law enforcement to detain and prosecute shoplifters, appearing in court to provide honest and full testimony of events
- Trained loss prevention officers, managers and store employees on loss prevention practices
- Worked closely with law enforcement in investigating and solving theft, credit fraud cases and potential straw purchases of firearms
- Conducted regular store inspections, identifying potential hazards and ensuring prompt resolution
- Led emergency response training, ensuring employee readiness for various emergencies including fires, natural disaster, medical issues and active shooter training in conjunction with the Lincoln Police Dept.
- Participated in ongoing training to stay current on CPR, AED and first aid certification.
- Participated in company loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively
- Collaborated with law enforcement to apprehend and prosecute theft perpetrators, appearing in court hearings to provide honest eyewitness testimony of events
- Maintained incident reports and case files for accurate, current records
- Developed and launched loss-prevention programs
Loss Prevention Supervisor
KOHL'S
03.2012 - 06.2017
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Identify potential for loss and develop strategies to eliminate it
- Monitor compliance to operational, safety, or inventory control procedures, including physical security standards
- Collaborate with law enforcement to investigate and solve external theft or fraud cases
- Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies
- Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community
- Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits
- Coordinate theft and fraud investigations involving career criminals or organized group activities
- Maintain documentation of all loss prevention activity
- Perform or direct inventory investigations in response to shrink results outside of acceptable ranges
- Recommend improvements in loss prevention programs, staffing and training
- Train loss prevention staff, retail managers, or store employees on loss prevention measures
- Verify correct use and maintenance of physical security systems, such as closed-circuit television and overall product protection devices
- Investigate or interview individuals suspected of shoplifting or internal theft
- Monitor and review paperwork procedures and systems to prevent error-related shortages
- Wicklander-Zulawski certified to do internal interviews for Kohl's
- Identify potential for loss and develop strategies to eliminate it
- Master trainer for midwest district.
Human Resource Manager
SEARS
05.2011 - 03.2012
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Identify staff vacancies and recruit, interview and select applicants
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Represent organization at personnel-related hearings and investigations
- Administer compensation, benefits and performance management systems, and safety and recreation programs
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Analyze training needs to design employee development, language training and health and safety programs
- Conduct exit interviews to identify reasons for employee termination
- Oversee the evaluation, classification and rating of occupations and job positions
- Investigate and report on industrial accidents for insurance carriers
- Develop, administer and evaluate applicant tests
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Oversee daily cash room procedures.
Loss Prevention Detective
SEARS
08.2007 - 05.2011
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures
- Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms
- Maintain documentation of all loss prevention activity
- Coordinate theft and fraud investigations involving career criminals or organized group activities
- Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits
- Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies
- Collaborate with law enforcement to investigate and solve external theft or fraud cases
- Perform cash audits and deposit investigations to fully account for store cash
- Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
Education
Completed coursework towards Criminal Justice -
UNIVERSITY OF NEBRASKA
LINCOLN, NE05.1996
High School Diploma -
ELMWOOD-MURDOCK HIGH SCHOOL
MURDOCK, NE05.1993
Skills
- More than 17 years of loss prevention experience; over 6 years managing a team of 6-12 loss prevention officers
- Wicklander-Zulawski certified
- Tirelessly acts to improve district moral through one-on-one communication and targeted motivational techniques
- Hand selected by DLPM to lead district effort to decrease LPS turnover; increasing overall skill set
Timeline
Loss Prevention Leader
Scheels Sporting Goods
06.2017 - Current
Loss Prevention Supervisor
KOHL'S
03.2012 - 06.2017
Human Resource Manager
SEARS
05.2011 - 03.2012
Loss Prevention Detective
SEARS
08.2007 - 05.2011
Completed coursework towards Criminal Justice -
UNIVERSITY OF NEBRASKA
High School Diploma -
ELMWOOD-MURDOCK HIGH SCHOOL
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