Stephanie Reuther
Oakfield
Summary
Senior Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
ESL Federal Credit Union
01.2019 - Current
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Assist clients with credit applications, guiding them through the process from initial inquiry to loan approval.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Provided customers with additional information regarding account services.
Front End Lead Associate
Kmart
11.2015 - 01.2019
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Met customer service goals and exceeded customer expectations.
Home Health Aide
Catholic Health Mercy Home Care
01.2011 - 03.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Lockport High School
Lockport, NY06.2010
Skills
- Relationship building and management
- Creative Thinking
- Customer service-focused
- Team player
- Goal-oriented
Accomplishments
- Teller I
- Teller II
- Universal Banker
- Relationship Banker
- Senior Relationship Banker
Since working for ESL Federal Credit Union I have held the following job titles:
Certification
- Notary Public
Timeline
Senior Relationship Banker
ESL Federal Credit Union
01.2019 - Current
Front End Lead Associate
Kmart
11.2015 - 01.2019
Home Health Aide
Catholic Health Mercy Home Care
01.2011 - 03.2015
High School Diploma -
Lockport High School
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