Ariana Guzman
Irvine,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Deposit Clerk
Dave and Buster's
Irvine, CA
04.2023 - Current
- Assist management in controlling the flow of money through the building.
- Provide administrative support to management through reconciliation of money, money equivalents, and all applicable paperwork.
- Act as the initial point of security for all money, including private guest information and documents.
- Handle money accurately, balances high volume of receipts, and is responsible for reconciliation of all money.
- Ensure immediate supervisors are informed and updated of all problems or unusual matters.
- Conduct inventory, restocks, and ensure deposit areas are up to standard.
- Deliver an exceptional customer service experience to customers.
Shipping Clerk I
Mint Mobile
Irvine, CA
09.2022 - 02.2023
- Obtain and process product orders, including receiving deliveries, registering them, and distributing packages.
- Prepare documents and ensure accurate data entry.
- Report defective materials or questionable conditions.
- Schedule carrier pick-up of daily orders processed.
- Inspect labels, barcodes, and other features of completed orders to ensure accuracy.
- Maintain a clean and safe work area, dock area, and inventory areas.
- Meet or exceed the daily quota for orders processed.
Lead Front Desk/Restaurant Hostess
Dave and Buster's
Irvine, CA
06.2021 - 09.2022
- Provide exceptional service to customers while coordinating game rentals, processing merchandise sales, answering menu questions, and providing recommendations.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High School Diploma -
Portola High School
Irvine, CA01-2020
Skills
- Customer Service
- Decision Making
- Sound Judgement
- Strong Organizational Skills
- Documentation And Reporting
- Leadership
- Data Entry
- Interpersonal Skills
Timeline
Deposit Clerk
Dave and Buster's
04.2023 - Current
Shipping Clerk I
Mint Mobile
09.2022 - 02.2023
Lead Front Desk/Restaurant Hostess
Dave and Buster's
06.2021 - 09.2022
High School Diploma -
Portola High School