Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Stephanie Rey

Phoenix,AZ

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management. Outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Wells Fargo
07.2024 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Consumer Solutions Specialist

Homesite Insurance
09.2016 - 10.2023
  • Resolved customers' complaints about insurance quickly and professionally to restore their confidence in Homesite Insurance
  • Prevented losing client business by informing and educating on their insurance terms
  • Followed up with customers to maintain open communication and successfully resolve their issues
  • Followed proper Homesite call flow to maintain adherence
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Improved the quality of customers’ experience with exceptional customer service
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Bilingual Customer Care Representative

Convergys
02.2013 - 09.2016
  • Updated account information to maintain accurate records
  • Actively listened to customers to resolve complaints
  • Followed proper call flow to ensure all customer needs were met
  • Participated in team meetings to meet team goals and kept up with updated information about the company

Claims Analyst

Bank of America
12.2011 - 01.2013


  • Monitored accounts to prevent fraud risk delivered exceptional customer service and regained client trust in company through knowledge empathy and confidence
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Reduced claims processing time by implementing efficient analytical techniques and strategies.

Education

High School Diploma -

North Canyon High School
06-2013

Skills

  • Active listening
  • Team player
  • Detail oriented
  • Technical ability
  • Multitasking
  • Dedicated
  • Reliable
  • Self motivated
  • Type 35-45 wpm
  • Problem resolution
  • Empathy and patience
  • Adaptability and flexibility

LANGUAGES

Spanish and English
Native or Bilingual

Timeline

Customer Care Representative

Wells Fargo
07.2024 - 04.2025

Consumer Solutions Specialist

Homesite Insurance
09.2016 - 10.2023

Bilingual Customer Care Representative

Convergys
02.2013 - 09.2016

Claims Analyst

Bank of America
12.2011 - 01.2013

High School Diploma -

North Canyon High School

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Stephanie Rey