Stephanie Reyes
Kissimmee
Summary
Reliable and organized customer service professional with strong communication skills and experienced assisting the public in high-volume environments. Adept at handling sensitive information, following procedures, managing phone calls, and supporting daily office operations. known for professionalism, discretion, and teamwork.
Overview
12
12
years of professional experience
Work History
Front Office Supervisor
Westgate Resorts
01.2020 - Current
- Handle and count cash and process credit card payments and credits
- Makes and confirms reservations
- Coordinate with housekeeping when VIP Guests arrive
- Remains aware of room occupancy and availability
- Checks guests out of property management and phone system
- Supervises and directs all Front Office team members as needed and assists with appraising performance, rewarding and disciplining, addressing complaints and resolving any guest issues.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Assists with any guest issues and ensures a proper resolution is met.
VIP Concierge/Guest Services
Westgate Resorts
02.2019 - 02.2020
- Answer general question about In and out of property amenities, shops, restaurants, etc.
- Receive and direct visitors
- Assist guests with special requests such as printing out boarding passes, providing travel information and book transportation services
- Manage guests’ requests through operating system; HotSos and Kipsu
- Assist guest with late checkouts
- Answer incoming calls regarding for pickups or drop off’s
- Assist guest with luggage’s and tag each bag
- Help resolve minor guest complaints in order to provide the guest with the best experience.
- Assist guest making room keys once unit is ready/ remaking keys if it gets deactivated.
- Assist guests with the check out process
Activities Coordinator
Westgate Resorts
05.2015 - 02.2019
- Conduct daily scheduled activities such as family arts & crafts, poolside games and sporting events
- Rent out sports equipment’s, board games, and movies for guests staying on property.
- Complete daily inventory on food supplies and equipment’s
- Answer incoming calls regarding the activities for the day
- Ensure liability waivers were signed properly and filed appropriately for bicycle rentals and paddle boats.
- Check guests in and out of bicycle and mini golf rentals
- Department opening and closing procedures
Fitness Center Attendant
Westgate Resorts
06.2014 - 05.2015
- Responsible for organization of gym equipment
- Enforce all gym policy and procedures
- Make sure all facilities maintenance is being met
- Ensure liability waivers were complete properly for parents bringing children under the age of 16
Education
High School Diploma -
Liberty High School
01.2016
Skills
- Quick learner
- Attention to Detail
- Organization
- Microsoft Word
- Customer Service Oriented
- Microsoft Excel
- Teamwork
- Creativity
- Issue handling
- Staff management
- Shift scheduling
- Multitasking proficiency
Languages
English
Full Professional
Timeline
Front Office Supervisor
Westgate Resorts
01.2020 - Current
VIP Concierge/Guest Services
Westgate Resorts
02.2019 - 02.2020
Activities Coordinator
Westgate Resorts
05.2015 - 02.2019
Fitness Center Attendant
Westgate Resorts
06.2014 - 05.2015
High School Diploma -
Liberty High School