Stephanie Reyes
Compton,CA
Summary
Detail-oriented and reliable professional skilled in managing multiple priorities while maintaining a positive outlook. Demonstrates a strong commitment to team success through the willingness to embrace additional responsibilities. Proven ability to adapt to changing environments and deliver results under pressure. Eager to contribute skills and enthusiasm to advance organizational objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Global Paratransit
Gardena, California
11.2023 - Current
- Assisted customers with inquiries regarding transportation services and scheduling.
- Resolved customer complaints effectively and efficiently through active listening.
- Provided accurate information about service availability and routes to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information regarding services, improving communication effectiveness with clients.
Cashier
Jimmy John's
Signal Hill, California
06.2023 - 10.2023
- Processed customer orders efficiently and accurately during peak hours.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions with attention to detail.
- Collaborated with team members to ensure timely service delivery.
- Adhered to health and safety guidelines while preparing food items for customers.
Customer Service Representative
PLS Check Cashers
Lynwood, California
06.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Education
GED -
ABC Adult School
Cerritos, CA07-2024
Skills
- Customer service
- Conflict resolution
- Payment processing
- Scheduling coordination
- Order accuracy
- Cash handling
- Attention to detail
- Problem solving
- Dependable and responsible
- Communication
- Microsoft Excel
- Team building
- Good Telephone Etiquette
- Active listening
- Critical thinking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Global Paratransit
11.2023 - Current
Cashier
Jimmy John's
06.2023 - 10.2023
Customer Service Representative
PLS Check Cashers
06.2022 - 04.2023
GED -
ABC Adult School
Education and Training
Training for Microsoft certification.