Stephanie Reyes
Long Beach,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Provider Relations Lead
Molina Healthcare
Long Beach
01.2024 - Current
- Led team to enhance provider satisfaction through effective issue resolution and support strategies.
- Trained new representatives on company policies, systems, and best practices for customer interactions.
- Facilitated communication between healthcare providers and Molina Healthcare to resolve inquiries effectively.
- Monitored performance metrics for agents, identifying opportunities for continuous improvement initiatives.
- Assisted providers in navigating through various reimbursement processes, resulting in reduced financial disputes between parties.
- Collaborated with management to develop training materials that improved team productivity and engagement.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Increased first call resolution rates, reducing the need for follow-up calls and improving provider satisfaction.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Coordinated training sessions for agents on system updates and compliance requirements to ensure understanding.
Driver
Lyft
Los Angeles
01.2016 - Current
- As a Lyft driver, I'm responsible for providing safe and reliable transportation while maintaining a clean and well functioning car. I have completed over 26,000 rides while maintaining a 5 star rating. I was honored to be a driver of the year for LA in 2019. I was among 5 drivers selected for the driver's advisory council for Orange County for 2019.
Depositions Officer
Macro Pro
Long Beach
01.2019 - 01.2021
- As a depositions officer, my primary role was to obtain documents or records on behalf of law groups, attorneys and insurance companies while making sure the process was done in accordance with court rules. While in this role, I became a trainer for incoming associates. I created a training guide that is still used. I also made contact information for over 1000 facilities more easily assessible to my team using Excel spreadsheets.
Education
Excel Level I -
Training Connection
03-2017
High School - undefined
Polytechnic High School
01-2005
Skills
- Microsoft Programs
- Salesforce
- Data Entry
- Critical Thinking
- Active Listening
- Problem Solving
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Calm under pressure
Timeline
Provider Relations Lead
Molina Healthcare
01.2024 - Current
Depositions Officer
Macro Pro
01.2019 - 01.2021
Driver
Lyft
01.2016 - Current
High School - undefined
Polytechnic High School
Excel Level I -
Training Connection