Stephanie Reyes
ELPASO
Summary
Enthusiastic professional with a diverse background in food service and crafting. Recognized for strong team collaboration and a patient approach to customer service, consistently enhancing brand visibility and fostering lasting relationships.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Social Media Content Creator
Express Repairs
El Paso, TX
01.2025 - Current
- Developed engaging content for social media platforms, enhancing brand visibility and audience engagement.
- Monitored social media trends and analytics to inform content creation and optimize performance strategies.
- Created visually appealing graphics and videos using design tools to support promotional initiatives.
- Resolved customer inquiries efficiently through phone and email communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Baker/Business Owner
Simone Sweeets
El Paso, TX
01.2025 - Current
- Crafted a variety of baked goods, ensuring quality and consistency in every batch.
- Operated industrial baking equipment, maintaining safety protocols and efficiency standards.
- Developed new recipes by experimenting with ingredients and adjusting baking techniques.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Initiated customer feedback system to gather insights on product preferences and areas for improvement.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Increased customer satisfaction with friendly and efficient service.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Prepared frostings and other toppings for cakes and pastries.
Crafter/Small Business Owner
SACUL
Austin, TX
11.2020 - 01.2024
- Developed unique craft designs to enhance product offerings and customer engagement.
- Evaluated material quality and sourcing to ensure high standards in crafting supplies used in production.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Expanded the product line with innovative designs, leading to increased sales and customer interest.
- Cultivated relationships with suppliers, securing discounts on bulk purchases of materials without sacrificing quality.
- Maintained a clean and organized workspace, ensuring safety standards were met at all times during crafting processes.
- Cleaned, sanitized and restocked workstation.
- Prioritized workload according to schedule to complete orders by delivery time.
- Designed custom pieces for clients based on their specific preferences or unique requirements, resulting in satisfied customers who referred others to our services.
- Achieved consistent positive feedback from clients on completed projects through meticulous attention-to-detail during each stage of the crafting process.
- Assembled orders according to specifications.
- Kept tools, equipment and work areas properly maintained.
- Oversaw marketing campaigns, utilizing social media platforms to increase brand visibility and engagement.
Line Cook /Kitchen Prep Cook
Il Brutto
Austin, TX
09.2018 - 05.2019
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Collaborated with kitchen team to ensure efficient service and timely meal delivery.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted in training new staff on kitchen protocols and food preparation techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Prepared and cooked meals according to recipes and customer specifications.
Line Cook
Anson11
El Paso, TX
06.2016 - 05.2018
- Prepared high-quality ingredients for diverse menu items in fast-paced kitchen environment.
- Operated and maintained kitchen equipment to ensure optimal performance and safety standards.
- Collaborated with team members to streamline food preparation processes and enhance service efficiency.
- Monitored inventory levels, assisting in ordering supplies to minimize waste and ensure availability.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Optimized food presentation, resulting in positive customer feedback and increased social media attention.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cashier /General Kitchen Worker
Wendy's
El Paso, TX
06.2013 - 04.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring correct balance at end of shifts.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health standards.
- Operated kitchen equipment efficiently to support food preparation and service.
- Trained new staff on kitchen procedures and safety protocols for improved efficiency.
- Monitored food quality and presentation to meet established standards consistently.
- Streamlined dishwashing processes, reducing water usage while maintaining cleanliness standards.
Customer Service Cashier
Herbalife
El Paso, TX
08.2012 - 06.2013
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained knowledge of product offerings to provide informed recommendations.
- Assisted in training new staff on cash handling procedures and customer service standards.
Cashier /Pastry Baker
El Tapial Bakery
El Paso, TX
04.2011 - 02.2012
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace, adhering to food safety standards.
- Assisted with inventory management by restocking shelves and tracking product availability.
- Developed and executed innovative pastry recipes to enhance seasonal menu offerings.
- Implemented quality control measures, ensuring consistency in taste and presentation of pastries.
Education
No Degree - Culinary Arts
EPCC
El Paso, TXHigh School Diploma -
Eastwood High School
El Paso, TX07.2013
Skills
- Social media posting
- Social media strategy
- Customer service
- Patience and empathy
- Team collaboration
- Cash register operation
- Food safety and sanitation
- Attention to detail
- Oven operation
- Pastry preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Social Media Content Creator
Express Repairs
01.2025 - Current
Baker/Business Owner
Simone Sweeets
01.2025 - Current
Crafter/Small Business Owner
SACUL
11.2020 - 01.2024
Line Cook /Kitchen Prep Cook
Il Brutto
09.2018 - 05.2019
Line Cook
Anson11
06.2016 - 05.2018
Cashier /General Kitchen Worker
Wendy's
06.2013 - 04.2015
Customer Service Cashier
Herbalife
08.2012 - 06.2013
Cashier /Pastry Baker
El Tapial Bakery
04.2011 - 02.2012
No Degree - Culinary Arts
EPCC
High School Diploma -
Eastwood High School