Stephanie Rice
Hillsboro,MO
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and assisting with daily office needs. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Property Manager
TreeStone Properties
Chesterfield, MO
01.2023 - Current
- Organized regular meetings between Trustees and the property management company to discuss any issues or concerns they may have.
- Ensured that all homeowner association (HOA) payments were collected on time by following up with delinquent tenants.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Managed all maintenance requests from homeowners in a timely manner.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Conducted periodic inspections of properties to ensure compliance with the Governing Documents of the Association.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Drafted letters, reports, and other documents to homeowners in each association.
- Provided administrative support to the property management COO, as well as the Board of Directors for each Association.
- Performed project management duties on special projects.
Assistant Manager
Marcus Theatres Corporation
Arnold, MO
10.2021 - Current
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
ECHO Health
Arnold, MO
10.2019 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ (online)05-2015
Skills
- Database Management
- Customer service-focused
- Maintenance Coordination
- Property Inspections
- Administrative Support
- Invoice Processing
- Memo preparation
- Office Administration
- Data Entry
- Research
- Microsoft Office Suite
- Verbal Communication
- Data analysis and research
References
- Scott Sampson, Parkland Ventures, Regional Manager, (314)606-8245
- Joanna Sampson, personal character reference, jsampson0919@yahoo.com, (314)606-7102
- Amy Klostermann, UKG, Product Support Specialist III, Amyklostermann@yahoo.com, (314)954-0206
Timeline
Property Manager
TreeStone Properties
01.2023 - Current
Assistant Manager
Marcus Theatres Corporation
10.2021 - Current
Customer Service Representative
ECHO Health
10.2019 - 06.2020
Bachelor of Science - Healthcare Administration
University of Phoenix