Summary
Overview
Work History
Education
Skills
Accomplishments
Education And Professional Development
Timeline
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Stephanie Rice

Sarasota,FL

Summary

Accomplished training professional with over 21 years of experience in customer service, nine years in sales, and two years in training facilitation. Recognized for strong leadership, exceptional organizational skills, and the ability to design and deliver impactful training programs. Dedicated to creating a supportive learning environment that enables new hires to onboard with confidence and success. Skilled in refining training materials, collaborating with cross-functional teams, and leveraging data-driven insights to optimize program effectiveness.

Overview

8
8
years of professional experience

Work History

Sales Training Facilitator

Rentokil Terminix
06.2023 - Current
  • Spearheaded the development and enhancement of training materials, ensuring clarity and effectiveness for new hires
  • Managed team schedules, training coverage, and facilitated seamless onboarding experiences
  • Fostered a collaborative and supportive learning environment, earning consistent positive feedback from new hires and leadership
  • Worked closely with managers, content designers, and department heads to align training programs with company objectives
  • Recognized for leadership growth, stepping up to take on additional responsibilities in team management and strategic training initiatives
  • Integrated emotional intelligence into a leadership approach, supporting and motivating team members beyond their day-to-day tasks

Inside Sales Representative | Hybrid Customer Service & Sales

Rentokil Terminix
11.2016 - 06.2023
  • Transitioned from a customer service role into a sales-focused position, demonstrating strong adaptability and skill development
  • Created an award-winning training binder to assist new hires with mastering the role's responsibilities, which became a key resource for the team
  • Developed expertise in consultative selling, customer engagement, and problem-solving to drive business success
  • Mentored new hires, providing guidance and support to improve their performance and onboarding experience
  • Consistently exceeded sales targets and contributed to team growth through knowledge sharing and best practice implementation
  • Became a go-to resource for colleagues, developing supplemental training materials to reinforce learning and ensure quick and accurate adoption of new processes after initial training sessions

Education

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Skills

  • New Hire Onboarding & Training Program Development
  • Leadership & Team Development
  • Training Material Revamp & Implementation
  • E-Learning Setup & Virtual Training Coordination
  • Cross-Department Collaboration
  • Organizational & Project Management Skills
  • Data Analysis for Training Impact Measurement
  • Communication & Stakeholder Engagement

Accomplishments

  • Winner of the Company's Award of Excellence, 2020, For creating a comprehensive training binder that streamlined the onboarding process for new hires as well as assisted tenured agents with daily tasks.
  • Highly Commended for Leadership & Team Collaboration, 2024, Acknowledged as a 'linchpin' in the success of the training program.
  • Recognized for Outstanding Organizational Skills, In revamping training materials and managing team schedules.
  • Praised for Emotional Intelligence & Team Support, Through fostering a positive, inclusive, and growth-oriented training atmosphere.

Education And Professional Development

  • Ongoing professional development in data-driven decision-making for training effectiveness.
  • Continuous training in leadership, communication, and coaching techniques.
  • Actively collaborating with senior leadership to enhance training strategies and impact assessment.

Timeline

Sales Training Facilitator

Rentokil Terminix
06.2023 - Current

Inside Sales Representative | Hybrid Customer Service & Sales

Rentokil Terminix
11.2016 - 06.2023

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