Stephanie Ricer
Delray Beach,FL
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
20
20
years of professional experience
Work History
Store Manager
ITSUGAR/Hoffman's Chocolates
07.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
The Vitamin Shoppe
07.2021 - 07.2023
- Develop and Manage a team that focuses on the health and wellbeing of our customers.
- Use extensive product knowledge to educate customers and sell products that support their needs.
- Foster an environment of continuous education while supporting company driven training initiatives.
- Achieve and exceed daily sales and productivity goals, while supporting others to do the same.
- Lead a selling culture through building customer loyalty, creating personalized shopping experiences and fostering long lasting relationships.
- Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and develop action plans to drive top line sales
- Create external, community relationships that grow sales.
- Lead with integrity and a willingness to take accountability.
- Maintain regular store maintenance, follow loss prevention standards, ensure timely processing of receipts, keep shelves full and products priced accordingly.
Co-Owner
Gourmet To You, Inc
12.2009 - 03.2020
- Catering, Lunch Delivery and Grab and Go Cafe
- Co Created and managed culinary business and expanded opportunities to diversify food services across multiple platforms including personal events, corporate catering and lunch delivery to achieve gross sales of $750,000 within 3 years; instrumental in developing brand identity with emphasis on company logo, employee uniform and packaging of products.
- Wrote business plan and secured contract to operate Grab and Go facility at Boca Raton Innovation Campus.
- Established and administered monthly budget with effective controls to minimize food cost and maximize profitability.
- Recruited, hired and trained employees to ensure consistently exceptional food and personable service.
- Created and maintained visual layout of Grab and Go Cafe including product placement, menu boards, promotional signage and seasonal decor; designed schematics of space to maximize selling potential of every square foot.
- Built and strengthened customer relationships to drive daily sales and secure repeat business through targeted marketing, customer loyalty initiatives and strategic product assortment.
Store Manager
Chico's FAS Inc
02.2007 - 05.2012
- Women's Clothing Chain
- Performed and managed all operational activities including opening and closing duties, physical inventory counts and merchandise flow processes.
- Oversaw all financial operations including cash management, price changes, merchandise handling, supply budgets and payroll parameters.
- Analyzed sales reports and Key Performance Indicators to determine business needs; executed sales strategy and coached associates on results and business acumen.
- Executed visual merchandising and promotional strategies to create well stocked and appealing sales floor to drive customer engagement and boost sales.
- Promoted high performance selling culture by developing and maintaining strong team of employees devoted to customer service; ensured team met assigned productivity goals and maintained consistent client communication through utilization of customer book; achieved top honors in volume group company wide by exceeding sales plan by over 20% for 2 years consecutively.
- Established and optimized schedules to keep coverage and service in line with projected forecasts and financial demands.
Store Manager
Janeville, Gymboree Corporation
05.2006 - 01.2007
- Women's Clothing Boutique
- Created visual layout of store; rotated merchandise and displays to feature new products and promotions; crafted store appearance including merchandising displays, signage, and props.
- Processed shipments and maintained stock shelf organization.
- Worked closely with District Manager, to formulate and build store brand strategy; instrumental in creating company policies, operating standards and security protocols.
Store Manager
Harry And David
09.2004 - 03.2006
- Premiere Gourmet Foods and Gifts
- Implemented efficient work schedules according to sales volume and number of employees; hired over 20 temporary associates during crucial holiday season to optimize resources and exceed yearly sales goals.
- Trained team members in successful strategies to meet all budget parameters; effectively allocated tasks during both low and high- traffic times to keep operations running smoothly and employees focused.
- Executed detailed planograms to promote sales and highlight new products
- Cultivated customer loyalty by engaging with customers to create a positive shopping experience and drive revenue growth; conducted food demonstrations and free samples daily within company guidelines to promote products and create a guest environment; formulated relationships with local business owners to drive corporate sales.
Education
Bachelor of Arts - History
Florida Atlantic University
Skills
- Staff Management
- Operations Management
- Creative Merchandising
- Sales and Marketing
- Customer Relationships
- Team Development
- Detail Oriented
- Verbal and Written Communication
- Problem-solving
Timeline
Store Manager
ITSUGAR/Hoffman's Chocolates
07.2023 - 10.2024
Store Manager
The Vitamin Shoppe
07.2021 - 07.2023
Co-Owner
Gourmet To You, Inc
12.2009 - 03.2020
Store Manager
Chico's FAS Inc
02.2007 - 05.2012
Store Manager
Janeville, Gymboree Corporation
05.2006 - 01.2007
Store Manager
Harry And David
09.2004 - 03.2006
Bachelor of Arts - History
Florida Atlantic University
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