Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Richardson

Salt Lake City,UT

Summary

Innovative, forward-thinking professional offering over 20 years of success in various roles in the areas of Information Technology, consulting, data entry, client resolutions, and customer support.

Overview

7
7
years of professional experience

Work History

Driver

Uber/Lyft
06.2021 - Current
  • Provided back-end email support tickets for cash back application team
  • Handled rebated requests for customers and other teams within company
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within vehicle''s interior/exterior appearance, providing a professional image forcompany at all times.
  • Boosted company reputation through excellent driving record free from accidents or violations over extended period of time.

Independent Contractor

Self-Employed
03.2017 - Current
  • Data entry, ad rating, app testing, social media platform rating, transcribing, and more for multiple clients as an independent contractor.
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions
  • Test systems to prepare for implementation
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Install, maintain, or use software testing programs
  • Plan test schedules or strategies in accordance with project scope or delivery dates
  • Provide feedback and recommendations to developers on software usability and functionality
  • Visit beta testing sites to evaluate software performance
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Researched product and issue resolution tactics to address customer concerns.

Virtual Assistant

Sweet Hazel And Co.
01.2021 - 03.2023
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Ran errands, completed daily tasks for owner.
  • Monitored emails, organized inbox, and prioritized messages for owner.
  • Completed business correspondence, transcription, and data entry.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.
  • Managed CRM input, exports and clean up.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Enabled successful project execution with thorough market research, competitor analysis, and industry insights.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Researched topics and events to support owner's work agenda and projects.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Developed complex reports in Excel for cost reporting.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Data Entry

Appen Global
06.2018 - 07.2022
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Onboard new independent contractors to work with multiple clients through Arise Virtual Solutions platform
  • Provide technical support/customer service for multiple clients within the Arise platform
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Created and maintained data entry logs to track data entry activities.
  • Completed accurate and timely data entry.
  • Performed data entry and completed proper paperwork.

Account Manager

Omni Interactions
10.2021 - 02.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.

Owner/CEO

iWork From Home2, LLC
10.2018 - 01.2022
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Assisted in recruiting, hiring and training of team members.

Education

GED, College prep -

Mansfield Senior High School
Mansfield, Ohio
06.1992

Skills

  • Computer Technology
  • Data Entry
  • Microsoft Office
  • Customer Service
  • Time Management
  • Clean Driving Record
  • Problem-Solving
  • Patience and understanding
  • Product Troubleshooting
  • Remote Support
  • Document Preparation
  • Spreadsheet Management

Timeline

Account Manager

Omni Interactions
10.2021 - 02.2022

Driver

Uber/Lyft
06.2021 - Current

Virtual Assistant

Sweet Hazel And Co.
01.2021 - 03.2023

Owner/CEO

iWork From Home2, LLC
10.2018 - 01.2022

Data Entry

Appen Global
06.2018 - 07.2022

Independent Contractor

Self-Employed
03.2017 - Current

GED, College prep -

Mansfield Senior High School

Similar Profiles

CREATE PROFILE
Stephanie Richardson