Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Richardson

Detroit,MI

Summary

Proven track record in enhancing customer satisfaction and platform safety at Majorel through expert complaint handling and diligent content moderation. Skilled in Salesforce and problem-solving, consistently delivering results by leveraging a blend of technical and interpersonal skills to address and resolve customer concerns effectively.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

PartnerHero
04.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Content Moderator

Majorel
04.2022 - 08.2023
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Customer Service Representative

OnStar
02.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy

Data Entry Clerk

Datamatics Global Services
04.2018 - 04.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

GED -

Sienna Learning
Detroit, MI
06.2008

Skills

  • Complaint Handling
  • Call center experience
  • Customer Response
  • Salesforce
  • Social Media Support
  • Customer Service
  • Problem-Solving

Timeline

Customer Support Specialist

PartnerHero
04.2024 - Current

Content Moderator

Majorel
04.2022 - 08.2023

Customer Service Representative

OnStar
02.2021 - 02.2022

Data Entry Clerk

Datamatics Global Services
04.2018 - 04.2019

GED -

Sienna Learning

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