STEPHANIE RIDEN
Saint Jacob,IL
Summary
Proven Service Advisor and Office Manager with expertise in managing client interactions and resolving complex issues. Skilled in multitasking, customer relationship building, and enhancing customer satisfaction. Adept at supporting fast-paced environments with strong communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Service Advisor
Weber Ford
Granite City, IL
08.2024 - Current
- Addressed and resolved customer complaints effectively, ensuring high satisfaction rates.
- Identified opportunities to upsell services, contributing to increased revenue.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Participated in ongoing training activities related to automotive technology advancements.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Office Manager
AGC of Missouri
St. Louis, MO
04.2022 - 08.2024
- Managed membership database and facilitated member registration for AGC events.
- Supervised clerical and support services related to AGC operations.
- Supported management by preparing detailed reports and presentations, improving information flow.
- Developed agendas and recorded minutes for board meetings.
- Ordered supplies to ensure adequate inventory levels were maintained.
- Responded to customer inquiries via phone and email with professionalism.
- Oversaw front desk operations, greeting visitors and directing inquiries.
- Streamlined filing system for improved record-keeping efficiency.
Service Advisor Assistant
Weber Ford
Granite City, IL
07.2020 - 04.2022
- Ensured accurate resolution of client concerns through effective communication and support.
- Supervised technicians to guarantee timely completion of service tasks.
- Prepared invoices for services and collected payments from customers.
- Reviewed completed service orders to verify adherence to dealership standards.
- Built strong customer relationships by delivering exceptional service.
- Maintained comprehensive records of customer interactions and transactions.
- Resolved customer complaints efficiently and courteously to enhance satisfaction.
- Managed incoming calls from potential customers regarding quotes and service information.
Legal Assistant
Nelson and Nelson Law Offices
Belleville, IL
05.2018 - 07.2020
- Maintained communication with clients regarding case status updates and inquiries.
- Organized case files, ensuring all paperwork was filed according to established procedures.
- Compiled financial records and ordered necessary materials for attorneys throughout cases.
- Scheduled depositions and maintained contact with all involved parties.
- Prepared medical summaries and assembled case packages for insurance companies.
- Implemented firm-wide Microsoft Excel worksheet to streamline provider listings.
- Oversaw attorney calendar management, coordinating appointments and deadlines.
- Drafted legal documents including complaints, summonses, and interrogatories.
Education
Patricia Stevens Career College
St Louis, MO01-1988
Skills
- Customer Relationship Management
- Effective Communication
- Administration Support
- Independent Judgment
- Quick Decision-Making
- Attention to Detail
- Positive Behavior Promotion
- Effective Communication
- Service Scheduling
- Technical supervision
- Problem Resolution
- Record Keeping
- Invoice Preparation
- Data Entry
- Warranty Claims Management
- Clerical Support
Timeline
Service Advisor
Weber Ford
08.2024 - Current
Office Manager
AGC of Missouri
04.2022 - 08.2024
Service Advisor Assistant
Weber Ford
07.2020 - 04.2022
Legal Assistant
Nelson and Nelson Law Offices
05.2018 - 07.2020
Patricia Stevens Career College
Similar Profiles
Jerry PriceJerry Price
Sales Associate at Weber FordSales Associate at Weber Ford
Aubrey AltenesAubrey Altenes
Peer Educator at Weber State University Safe@Weber CenterPeer Educator at Weber State University Safe@Weber Center
Kirsten PetersenKirsten Petersen
Firearms and Archery Sales, Social Media/Content Creation at Weber Outfitters / Weber TacticalFirearms and Archery Sales, Social Media/Content Creation at Weber Outfitters / Weber Tactical
Johanna HartleinJohanna Hartlein
Neurologic Nurse Practitioner at Washington University School of MedicineNeurologic Nurse Practitioner at Washington University School of Medicine
Catherine RitzelCatherine Ritzel
Special Educator at Special School District Of St. Louis CountySpecial Educator at Special School District Of St. Louis County