Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Riebe

Buffalo,MN

Summary

Highly Driven, Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. Successful at motivating, training, and developing team members to drive profitability in a highly competitive market.

Overview

20
20
years of professional experience

Work History

Training General Manager

Noodles & Company
Eden Prairie, MN
07.2013 - Current
  • Optimize profits by controlling food, beverage and labor costs by establishing portion control and quality standards. Perform accurate weekly and monthly inventory counts. Prepare accurate weekly sales forecast and schedules to maintain appropriate staffing levels during peak times as well as to control labor costs.
  • Uphold restaurant standards for food quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Motivate staff through acknowledgment of hard work, and achievements, instilling accountability while leading by example.
  • Coach and Counsel staff to address issues promptly and provide constructive feedback.
  • Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Perform opening and closing procedures each day.
  • Resolve problems or concerns of both team members and guests to their satisfaction.
  • Deliver exceptional guest experiences through hands-on leadership of staff and managers.
  • Since becoming a training manager in 2016 I have trained a multitude of managers and have promoted all of my shift manager candidates from within my restaurant. I have promoted 7 of those candidates to AGM not only at my location, but in other locations as well. 3 of those 7 were then promoted to General Manager.
  • I cultivate a positive rapport with fellow GM's in my area as well as all of my MIT's and provide counsel and mentorship throughout their careers.

District Manager

Border Foods Inc.
Golden Valley, MN
11.2011 - 06.2013
  • Built positive and productive relationships with restaurant and field leadership.
  • Supervised 6 locations to enforce high-quality standards of operation.
  • Collaborated with General Managers to improve performance and grow sales and profitability.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Identified, developed and promoted talented employees to build strong leadership teams.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables. Held weekly 1:1 meetings with each General Manager which allowed me to be proactive up to P&L reviews at the end of each period.
  • Promptly resolved any staff or guest conflicts.

Training General Manager

Border Foods
Buffalo, MN
04.2002 - 11.2011
  • Performed a variety of management functions including recruiting, hiring, scheduling, inventory management, facility cleanliness and maintenance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management for each MIT.
  • Weekly 1:1's and Period business reviews.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Role played with employees to help sharpen skills and learn to deal with challenging situations.
  • Partnered with restaurant managers on a period basis to conduct loss prevention investigations. I was in charge of period safety and loss prevention audits in my district.
  • Assisted with 4 New Restaurant Opens
  • Hired, developed and trained a multitude of managers for the entire region.

Education

High School Diploma -

Dassel-Cokato Senior High School
Cokato, MN
06.2000

Skills

  • Budget Control
  • Goal Setting
  • Assignment Delegation
  • Effectively read,understand and analyze profit and loss reports
  • Coaching and Mentoring
  • Strong Communication Skills
  • Critical Thinking
  • Process Driven to Achieve and Maintain Results

Timeline

Training General Manager

Noodles & Company
07.2013 - Current

District Manager

Border Foods Inc.
11.2011 - 06.2013

Training General Manager

Border Foods
04.2002 - 11.2011

High School Diploma -

Dassel-Cokato Senior High School

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Stephanie Riebe