Stephanie Riebe
Buffalo,MN
Summary
Dynamic Area Manager with a proven track record at Noodles & Company, excelling in budget management and team building. Recognized for enhancing performance metrics and fostering a high-performance culture. Adept at coaching and mentoring, I drive sales growth while ensuring exceptional customer service and operational excellence across multiple locations.
Overview
25
25
years of professional experience
Work History
Area Manager of Operations
Noodles & Company
Minneapolis, MN
07.2022 - Current
- Promoted exceptional customer service by resolving conflicts promptly.
- Supervised operations across six to nine restaurants, ensuring staffing and financial accountability.
- Evaluated schedules, orders, and forecasts to optimize processes and meet deadlines.
- Mentored team members on sales strategies and customer service best practices.
- Cultivated positive relationships with associates and leadership to enhance collaboration.
- Identified and developed top management talent to foster a high-performance culture.
- Oversaw performance metrics for six to nine General Managers within the region.
- Collaborated with General Managers to drive sales growth and enhance overall performance.
Training Store General Manager
Noodles & Company
Eden Prairie, MN
07.2013 - Current
- Motivate staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Perform accurate monthly inventories
- Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimize profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Coach and Counsel staff to address issues promptly and provide constructive feedback.
- Prepare employee schedules to maintain appropriate staffing levels during peak periods.
- Consistently maintain high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Perform opening and closing procedures each day.
- Resolve problems or concerns to satisfaction of involved parties.
- Reconcile daily transactions, balanced cash registers and deposit restaurant's earnings.
- Minimize loss and misuse of equipment through proper restaurant supervision and staff training.
- Deliver exceptional guest experiences through hands-on leadership of staff and managers.
- I have trained multiple MIT's and have promoted all of my shift manager candidates from within my restaurant. I have promoted 7 managers from team member to AGM for not only my restaurant but for other restaurants in the company 3 of which were then promoted to General Manager.
District Manager
Border Foods
Golden Valley, MN
11.2011 - 07.2013
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised business functions, employee staffing, customer retention and financial accountability for 6 restaurants.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised 6 General Managers and managed all performance metrics within my district.
- Collaborated with General Managers, to improve performance and grow sales.
- Recruited managers to fill internal job vacancies. As well as identified and developed talent from within.
Training Store General Manager
Border Foods Inc.
Buffalo, MN
10.2000 - 11.2011
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Role-played with employees to help sharpen skills and learn to deal with challenging situations.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Partnered with store managers on basis to conduct loss investigations. I was in charge of safety and loss prevention audits of company restaurants in my District.
- Assisted with 4 new restaurant opens
- Trained a good majority of the MIT's for the state as well as recruited and promoted managers within my own restaurant
Education
High School Diploma -
Dassel-Cokato Senior High School
Cokato, MN06.2000
Skills
- Budget management
- Team building
- Loss prevention
- Inventory monitoring
- Hiring and onboarding
- P&L management
- Process improvement
- Change management
- Decision making
- Communication skills
- Staff recruitment and development
- Problem resolution
- Results-driven processes
- Focus and follow-through
- Goal setting
- Task delegation
- Revenue forecasting
- Staff scheduling
- Customer service management
- Team leadership
- Emotional intelligence
- Pressure handling and multitasking
- Profit and loss analysis
- Employee motivation
- Sales strategies
- Complaint investigation
- Inventory control
- Performance enhancement
- Coaching and mentoring
- Work planning and prioritization
- Critical thinking
References
References available upon request.
Timeline
Area Manager of Operations
Noodles & Company
07.2022 - Current
Training Store General Manager
Noodles & Company
07.2013 - Current
District Manager
Border Foods
11.2011 - 07.2013
Training Store General Manager
Border Foods Inc.
10.2000 - 11.2011
High School Diploma -
Dassel-Cokato Senior High School
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