Stephanie Ringgold
Administrative Assistant
Huntsville,AL
Overview
2
2
years of professional experience
Work History
Teller Associate
GardaWorld Security
Baltimore, MD
02.2022 - 04.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier Team Lead
Family Dollar
Baltimore, MD
02.2021 - 02.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Developed standard operating procedures.
Warehouse Employee
UPS Freight
Baltimore, MD
07.2019 - 10.2020
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 50 pounds.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed over 500 customer orders each day in warehouse setting.
- Operated RF scanners to track merchandise and verify contents of containers.
Education
High School Diploma -
Mergethaler Vocational Tech. High School
Baltimore, MD06.2003
Skills
- Sorting and Filing
- Transaction Error Identification
- Discrepancy Resolution
- Process Monitoring
- Information Processing
- Currency Counting Machines
- Data Security and Validation
- Customer Transactions
- Teller Procedures
- Exceptional Customer Service
- Performance Goals
Timeline
Teller Associate
GardaWorld Security
02.2022 - 04.2022
Cashier Team Lead
Family Dollar
02.2021 - 02.2022
Warehouse Employee
UPS Freight
07.2019 - 10.2020
High School Diploma -
Mergethaler Vocational Tech. High School