Anthony Synovec
526 Ron's Drive Romney,WV
Summary
Customer-focused associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Mail Carrier
United States Postal Service
08.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Heavy Equipment Operator
Home Depot
03.2024 - 09.2024
- Process merchandise from one are to the next.
- Do inventory audits on random pallets to ensure correct merchandise reaches it's proper store
- Follow safety regulations while operating equipment to achieve safe conduct.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Assisted drivers, equipment operators, and other employees in grouping and sorting materials.
Inventory Sales Worker
Sheetz
08.2022 - 09.2023
- Certified key holder to cash safe in office to access change and reset of drawers
- Coordinated inventory, stocking, and ordering
- Participated in physical inventory counts to keep information accurate and current
- Performed scheduled inventory counts and supply audits
- Performed inventory cycle counting and identified discrepancies
- Entered information in the system to update status reports
- Inspected incoming materials and verified accuracy of items received.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity
- Maintained a detailed knowledge of current inventory, promotions, and pricing policy
- Managed the daily operations of retail store including stocking shelves, taking inventory, and providing cashier services
- Processed payments using point-of-sale systems or credit card terminals
- Resolved customer complaints in a timely manner
- Identified opportunities for cross=-selling or upselling additional items
- Assisted customers with product selection and pricing inquiries
- Provided training and mentorship for new employees in sales techniques
- Performed administrative tasks such as filing paperwork, entering order into the stem, and preparing invoices
- Attended regular meetings with management regarding progress towards goals
- Collected payments and provided accurate change
- Answered incoming telephone calls to provide store, products and services information
- Developed trusting relationships with customers by making personal connections
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Assessed customer needs to provide assistance and information on product features
- Trained new team members in cashier register operation, stock procedures, and customer services
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Built and maintained relationships with peers and upper management to dive team success
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Sales Associate
Burger King
08.2019 - 09.2020
- Certified key holder for opening and closing restaurant
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets
- Developed trusting relationships with customers by making personal connections
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals
- Processed credit card transactions quickly and securely
- Greeted customers and provided exceptional customer service
- Handled customer complaints in a professional manner
- Maintained cleanliness of store environment Including floors, window, and displays
- Performed cashier duties such as accepting payments, issuing receipts and counting back change
- Conducted inventories on a daily basis to track stock levels
- Processed transactions using a point-of-sale system
- Trained new employees on sales floor procedures and protocols
- Greeted customers to determine wants and needs
- Cleaned shelves, counters and tables to maintain organized store
- Performed opening and closing duties, including cash handling
- Handled customer complaints professionally and efficiently
- Processed customer transactions quickly and accurately
- Assessed customer needs through active listing skills
Education
High School Diploma -
Hampshire High School
Romney, WV06.2021
Skills
- Safety inspections
- Heavy Lifting
- Client Account Management
- Pre-operational equipment inspections
- Crane Operation
- Inventory Control
- Customer Needs Assessment
- Promotional Support
- Complex Problem-Solving
- Payment Processing
- Store Opening and Closing
- Relationship Building
- Professional Demeanor
- Money Handling
- Merchandising Understanding
- Sales Training
- Listening Skills
- Service Oriented
- Reliable and punctual
- POS System Operation
- Customer Service
- Inventory control procedures
- Exceptional customer service
- Cash Handling
- Cash Counting
- Transaction Processing
- Signature Verification
- Stress Tolerance
- Money management
Timeline
Mail Carrier
United States Postal Service
08.2024 - Current
Heavy Equipment Operator
Home Depot
03.2024 - 09.2024
Inventory Sales Worker
Sheetz
08.2022 - 09.2023
Sales Associate
Burger King
08.2019 - 09.2020
High School Diploma -
Hampshire High School
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