Stephanie Rivas
Uniondale,New York
Summary
Work leader dedicated to promoting an engaged and empowering work environment. Developed and maintained relationships with a variety of stakeholders in dynamic, fast-paced settings. A dependable and organized candidate who manages multiple priorities with a positive attitude. A willingness to help the team achieve its goals by taking on additional responsibilities. I am a detail-oriented team player with excellent organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Acting Lead
Dortoni Bakery
08.2021 - 12.2023
- Increased production of personal by streamlining processes from the back to the front end of department store
- Streamlined work load in department stores to improve production in bakery department store.
- Develop connections with clientele to increase efficiency of serving clients while increasing customer satisfaction
- Assist management at creating a system of courteous & professional values to drive customer retention. While building long lasting relationship with consumers.
- Demonstrated to every customer & transaction a consistent friendly & honest customer service on every transaction to gain customer loyalty through consistent desire to educate & provide the best expertise to help clients solve their needs.
- Assisting clients on the use of modern technology to be more efficient & satisfy customer needs
- Assuring the satisfaction of customers by resolving conflicts & putting their needs first.
- Improve employee performance by influencing existing associates of good manners towards clientele
- Assist management in closing procedures of the department store
- Assist the store management in cross training new hires while promoting the store culture
- Supporting store ownership by projecting store value to consumer
Education
High School Diploma -
Uniondale High School
Uniondale, NY06.2023
Skills
- Telephone Etiquette
- Product Knowledge
- Technical Support
- Effective Communication
- Social Media Savvy
- Complaint Handling
- Positive Attitude
- Problem Solving
- Customer Service
- Relationship Building
- Multi-Line Phone Talent
- Money Handling Abilities
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Acting Lead
Dortoni Bakery
08.2021 - 12.2023
High School Diploma -
Uniondale High School
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