Stephanie Rivas
Willis,TX
Summary
Dedicated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly acquiring new skills. Demonstrated excellence in customer service, multitasking, and time management.
Overview
19
19
years of professional experience
Work History
Logistics Manager
Norris Services LLC
Conroe, TX
01.2018 - Current
- Daily monitoring of live load board, contacting listed brokers via phone/email, verifying MC number and credit rating, completing carrier packets, pulling proof of insurance listing each individual company on certificate, negotiating and securing rate/load confirmations for trucks in fleet on a daily basis.
- Coordinating movement of products via semi trucks, according to specified trailer size and abilities.
- ( 48', 50', 53' stepdecks and 48' flatbeds with over length capability) Communicate with drivers, brokers and shippers/ receivers via phone and email to provide tracking of dispatched orders, delivery routes of truck drivers, route adjustments, and pickup/delivery timelines
- Ordering oversize permits for all applicable states traveled as OS freight was hauled regularly.
- Weekly, creating invoices and recording to QuickBooks prior to compiling all documents into PDFs before uploading and submitting to the factoring company.
- Monitoring and communicating with the factoring company regarding payment status.
- Assisted with collections on an as-needed basis, along with the rare occurrence of filing against bond.
- Creating and maintaining spreadsheets for truck and trailer specs, along with identifying VINs, plate dimensions.
- Created and maintained logins for all state permit sites, broker-specific load boards, Truckstop load board, factoring website, IFTA, and other various websites needed for operation.
- Set appointments for drivers/owner operators for required drug testing and randoms when selected from pool.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Implemented cost-saving measures such as route optimization for shipments.
- Consistently met company and department objectives within budget and time constraints.
EA to Molly Johnston/ David Siverling
OCTG Tubular Finishing/ Sojourn Partners LLC
01.2015 - 01.2020
- Managed domestic and international travel arrangements, including visa requests, managing agenda, providing necessary contacts, and other necessary preparations.
- Assisting with logistics and meeting materials.
- Maintaining calendar, handling mail, maintaining and ordering office supplies; preparing expense reports.
- Promote and sell tubular finishing products, and inspection services, to customers.
- Understand and meet customers' product needs.
- Solicited prospective customers through professional networking, technical presentations, conferences, and cold-calling if necessary. Maintained and updated organizational charts and phone lists.
- Built strong relations with local businesses through networking events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Freelance Marketing and Communication Management
Reef/ El Real/ Oxbow 7/ Southern Salt Foundation/ Caswell Concepts
01.2017 - 01.2018
- Branding, Creative Marketing Strategy, Campaign Management
- Coordinating and scheduling meetings.
- Event Planning and Media Prep
- Assisted with catering operations, mainly for large charity events.
- Promoted and planned grand opening on Oxbow 7.
- Generated 10X the exposure for the Caswells, utilizing social media and digital ad campaigns to boost.
- Provided support in organizing internal meetings related to marketing initiatives.
- Developed creative ideas for digital campaigns across multiple channels.
- Maintained accurate records of all marketing activities along with associated costs.
New Home Sales Counselor
DR Horton
01.2015 - 12.2016
- Developed new and effective ways to drive traffic to the community.
- Performed administrative tasks such as data entry into the company database system for tracking sales performance metrics.
- Greeting all potential homebuyers upon entering the model home and giving them priority service.
- Provided tours of model homes to prospective buyers and answered questions about features, pricing, availability, financing options, and other related topics.
- Advised customers of local community amenities such as schools, shopping centers, parks.
- Informing buyers of upgrades and additional costs associated with each item.
- Selling buyer on DHI (Internal Mortgage Services) and advantages for using them
- Writing all contracts and uploading documents to the system.
- Assist buyers with documents needed to begin the loan process.
- Maintain and follow up on all files, notify buyers of additional items needed, construction updates/milestones, and if and when it would be coming out of underwriting.
- Managed customer inquiries via phone or email efficiently by providing accurate information regarding product details and pricing options.
- Set up intro and final walks.
- Go over warranty items with home buyer prior to closing.
- Developed relationships with real estate agents to increase referrals of new home buyers.
- Organized open house events at model homes to introduce potential customers to our products and services.
- Attended weekly team meetings to discuss progress towards achieving monthly sales targets set by management.
- Sold a total of 9.5 million dollars' worth of real estate from March to October, 5.5M, then another 4M before I left at the end of December.
Executive Assistant to Senior Loan Officer / Loan Officer
NuHome Group
12.2014 - 01.2015
- Collecting all necessary documents to properly calculate income for potential homebuyers.
- Running credit and checking income sources for candidates to properly prequalify them for their home loan.
- Once the contract was received, I would input all real numbers and ensure that ratios were not affected by taxes or any other fees associated with the home.
- I set up and processed all loans, and coordinated with underwriters and homebuyers once conditions were received.
- Completed all conditions on the loan and maintained a record of turn times with underwriters and their account managers, so that we could close in a timely manner.
- I also maintained all correspondences and tracked all communication in a running log per file.
- Set up networking events and input all information from contacts received.
Business Co Owner/ Manager
Aldis Hospitality
08.2012 - 01.2014
- Asset Management, Business Development & Crew Logistics
- Established new hire procedures and operations standards
- Established vendor accounts
- Designed and set up three oil field commissary facilities in Texas and New Mexico
- Identified and Developed new clients and maintain current accounts
- Made hotel reservations for clients and review folios to ensure accurate billing procedures were submitted to client
- Secured below market rates at hotels and oil field work force facilities that would reduce lodging costs for customer and meet the needs of the client
- Designed all menus, marketing materials, website, internet and print advertising
- Hired and trained all new staff members in local markets
- Promoted and planned grand opening on all new projects
- Prepared and executed advanced operating budgets and profit/loss analysis statements, ensured expense control with effective and timely rental collections
- Performed property inspections to ensure visual appeal and maintain a hazard-free environment
- Managed personnel and provided consistent training on company policies
- Conducted regular meetings, set goals and implemented strategies to achieve them
- Successfully managed resident issues within the man camps, increased resident retention through active resident satisfaction programs
- Developed marketing strategies to maximize the project's presence in the market by increasing traffic
- Built strong relations with local businesses through networking events
- Received consistently high performance evaluation and positive feedback from restaurant owners/ investors.
Community/ Business Manager
IREG
01.2011 - 01.2012
- Completed lease up bringing the property to 100% occupancy in less than 6 months and maintaining at above 98 % for an additional 6 months there after
- Properly screening and prequalifying applicants
- I maintained complete and accurate files on all residents
- Stayed in compliance with both Tax Credit and HOME policies and procedures
- Processing invoices, payroll, addressing resident concerns and filing evictions
- Pulling weekly and monthly property reports
- Setting up events and completing monthly activity calendar and newsletters
- Posting and depositing all monies
- Collection of monies owed
- I consistently exceeded NOI budget expectations making the property a profitable asset.
Director of Activities/ Assistant Manager
Wentworth Senior Apartments/ Sierra Meadows /IREG
01.2010 - 01.2011
- Setting up events and completing monthly activity calendar and newsletters
- Coordinate with outside vendors to set up free events including health screening and financial planning services for our residents for our LURA requirements
- Leading other activities including nutritional services
- Properly screening and prequalifying applicants
- Assisted in maintaining files for audit purposes
- Completed compliance training
- Completed fair housing training
- Rent collections
- Posting and depositing all monies
- Collection of monies owed.
Tower Climber / Telecom Technician
GMT Service Corp.
01.2007 - 01.2010
- Coordinating site repairs
- Understood and strictly adhered to safety and quality guidelines without deviation
- Safely and efficiently completed repairs and upgrades at elevated heights ( 300+ ft)
- Mounted Equipment on various structures such as guyed towers, lattice towers, monopole towers, water towers, stealth towers and rooftops
- Observed and reported possible compound / equipment defects or hazards
- Ensured that Job Hazard Assessment (JHA) requirements are identified, documented and followed
- Accurately followed instructions and completed assigned course of action in accordance with scope of work and methods of procedures (MOPs) and track work via checklists
- Accurately and timely document job costs, including labor hours and material
- Read customer blueprints and executed scope of work per the customer's specifications
- Troubleshoot, upgrade and expand existing major cellular carrier networks / sites
- Cellular Radio and Antenna Swaps, Legacy cable plant upgrades from Coaxial Cable to Fiber, Site Upgrades and Capacity Expansion
- Conduct pre and post work site audits
- Serve as a rescue climber if and when needed
- Other duties as assigned.
Secretary
Palmer Excavation
01.2006 - 01.2007
- Answer telephones and record messages for all office personnel
- Input addresses for office mailings
- Develop weekly schedules
- Maintain office space and equipment
- Assist the Office Manager/Director in all aspects of office procedures and general requirements
- Monitor office supplies and process all purchasing
- Prepare and monitor correspondence
- Handle incoming and outgoing correspondence.
Education
AAS -
Associates in Applied Science Culinary Institute LeNotre
01.2009
Graduated From -
Conroe High School
05-2007
Skills
- Experienced with DAT/ Truckstop and various other loadboard platforms
- Proficient in pulling OS permits through most state websites
- Transportation management systems
- Fleet Dispatch
- Route Optimization
- Broker Negotiations
- Invoice Processing
- Scheduling
- Office Management
- Travel administration
- Inventory and data control software
- Proficient with both Mac and Windows Operating Systems
- Research and discovery
- Identifies opportunities to engage in real-time or online conversation with potential clients
- Keeps abreast of and evaluates effectiveness of emerging technologies
- Skilled in Quickbooks, Insurance Portals/ COI, RentRoll, Yeildstar, Onesite/Realpage, Esite, Nexus Payables, Lexus-Nexus, Calyx, DU, Dropbox, Sharepoint, Sales-tool, Word processing and accounting
- Visualizes and communicates strategic and operational objectives
- Organization
- Sales strategy development
- Product knowledge mastery
- Customer Service
- Customer Relationship Management
- Lead Generation
- Contract Preparation
- Sales closing
- Paperwork Processing
- Financial Acumen
- Articulate and Persuasive
Technicalskillstraits
- Visualizes and communicates strategic and operational objectives.
- Organized, self directed, quick study, adaptive personality, good communication and persuasion skill. Energetic and attractive performance, highly motivated, able to make conversation easily and politely.
- Advanced computer skills RTS, Quickbooks, Inventory and data control software, Yardi, RentRoll, Yeildstar, Onesite/Realpage, Esite, Nexus Payables, Lexus- Nexus, Calyx, DU, Dropbox, Sharepoint, Sales-tool, word processing and accounting. Proficient with both Mac and Windows Operating Systems.
- Outside the box thinking, inquiring mind, research and discovery
- Identifies opportunities to engage in real-time online conversation with potential clients.
- Keeps abreast of and evaluates effectiveness of emerging technologies, different workflow platforms.
References
- Michael Norris, Norris Services LLC, 936.520.4286
- Derek Latzel, Latzel Drilling Inc., 432.301.0445
- Austin Pancamo, DR Horton, 936.827.2777
Timeline
Logistics Manager
Norris Services LLC
01.2018 - Current
Freelance Marketing and Communication Management
Reef/ El Real/ Oxbow 7/ Southern Salt Foundation/ Caswell Concepts
01.2017 - 01.2018
EA to Molly Johnston/ David Siverling
OCTG Tubular Finishing/ Sojourn Partners LLC
01.2015 - 01.2020
New Home Sales Counselor
DR Horton
01.2015 - 12.2016
Executive Assistant to Senior Loan Officer / Loan Officer
NuHome Group
12.2014 - 01.2015
Business Co Owner/ Manager
Aldis Hospitality
08.2012 - 01.2014
Community/ Business Manager
IREG
01.2011 - 01.2012
Director of Activities/ Assistant Manager
Wentworth Senior Apartments/ Sierra Meadows /IREG
01.2010 - 01.2011
Tower Climber / Telecom Technician
GMT Service Corp.
01.2007 - 01.2010
Secretary
Palmer Excavation
01.2006 - 01.2007
AAS -
Associates in Applied Science Culinary Institute LeNotre
Graduated From -
Conroe High School
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