STEPHANIE RIVAS
Huntington Park,United States
Summary
Patient services professional with proven ability to enhance patient experiences through effective communication and problem-solving skills. Strong focus on team collaboration and adapting to changing needs to ensure optimal patient outcomes. Adept at managing patient inquiries, resolving issues, and maintaining confidentiality while delivering high-quality service. Highly reliable and committed to achieving results in fast-paced healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Patient Service Advocate
Altamed Health Services Corp
01.2014 - Current
- Streamlined patient intake process, enhancing patient experience and office efficiency
- Managed precise daily financial record-keeping, ensuring accuracy in transactions
- Implemented a new scheduling system, reducing wait times and improving patient satisfaction
- Provided empathetic patient support, explaining treatments and payments clearly to ensure understanding
- Optimized insurance verification process, minimizing errors and streamlining patient check-in
- Fostered a team environment that encouraged open communication, enhancing staff morale
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients
- Conducted regular audits of patient files to ensure accuracy and completeness of information.
- Trained new staff members on office policies, procedures, and best practices for Patient Service Advocates.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
- Facilitated communication between patients and various departments and staff.
Medical Records Clerk/Front Desk Receptionist
Family Health Care Centers of Greater Los Angeles
10.2011 - 01.2014
- Boosted office productivity through effective document management
- Ensured privacy and respect for patient information, upholding dignity
- Optimized file inspections, maintaining impeccable record conditions
- Streamlined record retrieval, ensuring swift access for appointments and care continuity
- Facilitated teamwork by efficiently distributing mail and documents, ensuring smooth office operations
- Ensured accuracy in patient records, enhancing quality of care
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Bachelor's degree - healthcare management
California State University Dominguez Hills
05.2024
Associates in Arts -
East Los Angeles College
06.2021
High School Diploma -
Bell Gardens High School
06.2007
Skills
- Coordination
- Critical thinking
- Scheduling and calendar management
- Attention to Detail
- Customer Service
- Data Entry
- Process Improvement
- Collaboration
- Time management
- Clerical support
- Strong problem solver
- Dedicated team player
Certification
Foundations of Project Management, 05/01/24, Google
Middleinitial
S R
Languages
Spanish
Native or Bilingual
Timeline
Senior Patient Service Advocate
Altamed Health Services Corp
01.2014 - Current
Medical Records Clerk/Front Desk Receptionist
Family Health Care Centers of Greater Los Angeles
10.2011 - 01.2014
Associates in Arts -
East Los Angeles College
High School Diploma -
Bell Gardens High School
Foundations of Project Management, 05/01/24, Google
Bachelor's degree - healthcare management
California State University Dominguez Hills
Similar Profiles
Yenmie Arely StevensonYenmie Arely Stevenson
Case Manager / Dental Care Coordinator at AltaMed Health Services CorpCase Manager / Dental Care Coordinator at AltaMed Health Services Corp
Olivia HernandezOlivia Hernandez
Intake Specialist II at AltaMed Health Services CorporationIntake Specialist II at AltaMed Health Services Corporation
Kristie Rodriguez-GarciaKristie Rodriguez-Garcia
Case Management Coordinator II at AltaMed Health Services CorporationCase Management Coordinator II at AltaMed Health Services Corporation