STEPHANIE RIVAS
Huntington Park
Summary
Dynamic healthcare professional with a proven track record at Altamed Health Services Corp, excelling in compliance auditing and fostering team collaboration. Enhanced patient satisfaction through efficient scheduling and empathetic support, while streamlining processes to boost office productivity. Committed to delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Patient Service Advocate
Altamed Health Services Corp
01.2014 - Current
- Streamlined patient intake process, enhancing patient experience, and office efficiency.
- Managed precise daily financial record-keeping, ensuring accuracy in transactions.
- Implemented a new scheduling system, reducing wait times, and improving patient satisfaction.
- Provided empathetic patient support, explaining treatments and payments clearly to ensure understanding.
- Optimized insurance verification process, minimizing errors, and streamlining patient check-in.
- Fostered a team environment that encouraged open communication, enhancing staff morale.
- Received and prioritized calls, faxes, and patient requests, routing information promptly to relevant recipients.
- Conducted regular audits of patient files to ensure the accuracy and completeness of information.
- Trained new staff members on office policies, procedures, and best practices for Patient Service Advocates.
- Enhanced patient satisfaction by addressing concerns, and providing timely resolutions to issues.
- Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
- Facilitated communication between patients, various departments, and staff.
Medical Records Clerk/Front Desk Receptionist
Family Health Care Centers of Greater Los Angeles
10.2011 - 01.2014
- Boosted office productivity through effective document management
- Ensured privacy and respect for patient information, upholding dignity
- Optimized file inspections, maintaining impeccable record conditions
- Streamlined record retrieval, ensuring swift access for appointments and care continuity
- Facilitated teamwork by efficiently distributing mail and documents, ensuring smooth office operations
- Ensured accuracy in patient records, enhancing quality of care
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Bachelor's degree - healthcare management
California State University Dominguez Hills
Carson05.2024
Associate of Arts - General Studies
East Los Angeles College
Monterey Park06.2021
High School Diploma -
Bell Gardens High School
Bell Gardens06.2007
Skills
- Compliance auditing
- Data entry
- Scheduling efficiency
- Excelling in rapidly changing environments
- Flexible and responsive under tight deadlines
- Reliable and effective, with minimal oversight
- Committed to shared success
Certification
Foundations of Project Management, 05/01/24, Google
Languages
English
Full Professional
Spanish
Limited
Timeline
Lead Patient Service Advocate
Altamed Health Services Corp
01.2014 - Current
Medical Records Clerk/Front Desk Receptionist
Family Health Care Centers of Greater Los Angeles
10.2011 - 01.2014
Bachelor's degree - healthcare management
California State University Dominguez Hills
Associate of Arts - General Studies
East Los Angeles College
High School Diploma -
Bell Gardens High School
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